Hi all and hope someone can help, I accidentally deleted my character today and was wondering if theres a way I can reinstate said character or is he and his 400 odd hours gone forever? If so can we make deleting characters a harder Process?
Thanks in advance for your help and comments.
Hey @terryzarsoff
Please could you let us know the following information about the character and we can look into this for you and see if we can recover it. We may need to open a support case for you unless you already have one. If you have already reached out to us via a support case or social media, please just provide this information there, otherwise we can create one for you when you provide it here:
NUMBER OF CHARACTERS MISSING:
ARE ANY CHARACTERS HARDCORE CHARACTERS?:
LAST TIME ACCESSED:
ESTIMATED PLAYTIME:
CHARACTER LEVEL:
ESTIMATE OF XP:
DARKZONE LEVEL:
GEAR SCORE:
Hey @TerryZarsoff
No worries, thanks for providing the info. I've had to create a support case for you and sent it to the game team to look into recovering this for you. We'll get back to you through there when we have heard back from them, so you'll get an email when there is an update to your ticket.
@terryzarsoff No problem! Your character should now be restored, but please do let us know if you run into any other issues.
Hey @ko102crew,
Thank you for your kind words.
If ever we can help in the future, just let us know as we will be happy to help
Hey there @tallndrk1, thanks for taking the time to get in touch, I'm sorry to hear that one of your characters went missing. As mentioned by my colleague above, please could you let us know the following information about the character and we can look into this for you and see if we can recover it. We may need to open a support case for you unless you already have one. If you have already reached out to us via a support case or social media, please just provide this information there, otherwise, we can create one for you when you provide it here:
NUMBER OF CHARACTERS MISSING:
ARE ANY CHARACTERS HARDCORE CHARACTERS?:
LAST TIME ACCESSED:
ESTIMATED PLAYTIME:
CHARACTER LEVEL:
ESTIMATE OF XP:
DARKZONE LEVEL:
GEAR SCORE:
Also, in the future, can you please consider creating your own thread if there is not something active already regarding what you have mentioned? This unnecessarily raises forum traffic and moves more active threads down the page.
Hey guys,
Sorry for any confusion caused - we cannot assist you with these queries via the forums as we need to forward your account information to the game team.
So we can help you recover your character, could you please open a case via our Support Site, Facebook or Twitter and include the following information;
NUMBER OF CHARACTERS MISSING:
ARE ANY CHARACTERS HARDCORE CHARACTERS?:
LAST TIME ACCESSED:
ESTIMATED PLAYTIME:
CHARACTER LEVEL:
ESTIMATE OF XP:
DARKZONE LEVEL:
GEAR SCORE:
Thank you!
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