Original Post — Direct link
So, there's my game-breaking bug. Got to the point where you have to obtain the SHD cache in order to liberate the Civic Center district, the one down in the sewers. I've seen some videos, and there's this flamethrower guy who supposedly should drop a key that will allow you to get inside the otherwise unreachable are where the SHD cache is. The issue is: I've killed him once, he dropped regular loot (a blue item) and he never respawned, no matter what I do and where I step into the sewer from. On top of that the door that is supposed to open when you shoot the yellow fuse box *DID NOT* open and will not open no matter what I do. Please fix this stuff, it's seriously unnerving.
I would add pictures but the forum won't let me - the post is also quite self-explanatory.
over 4 years ago - Ubi-Baron - Direct link
Thank you for the report, guys.

We've passed this on to the team to be looked into. Could you also provide us with some screenshots/video showing you unable to access the door?
over 4 years ago - Ubi-Baron - Direct link
Excellent, thank you for the added details and the videos/screenshots.

We'll pass those on to the team to be looked into.
over 4 years ago - Ubi-Shikallum - Direct link
Hey everyone,

Just as an update, this is something that we are actively looking into, and hope to have resolved asap!

Please keep an eye out for any new information on this here.
over 4 years ago - Ubi-Shikallum - Direct link
Hey everyone,

We are still looking into instances of this, I appreciate that this is frustrating, we hope to resolve this soon.

If we need any further info from you, I'll get back to you here!
over 4 years ago - Ubi-Swaggins - Direct link
Apologies that you are still having this issue.

The team are still working on this issue.

I am sorry for any inconvenience caused, once there is more info to share, we will do so.
about 4 years ago - Ubi-Houck - Direct link
Hello!

I am sorry to hear you are having issues with accessing this cache.

I am afraid we are not able to provide information from the internal investigation, however the team are looking into this one.

I am sorry for any inconvenience caused.

Thanks!
about 4 years ago - Ubi-Borealis - Direct link
Hey there guys!

Please be assured that our team are aware of this issue, and are investigating further. Once we have an official update, we will share it with you in the forum.

We understand that this issue has been ongoing for some time, and we apologise for any inconvenience caused. Thank you for your ongoing patience at this time.
about 4 years ago - Ubi-Redbeard - Direct link
Thanks for the updates on this, folks.

We hope to have this issue resolved in a future update.
about 4 years ago - Ubi-Ginge - Direct link
Hi agents!
This is something that is still being investigated by the game team