[2022] Friend Referral Program not working

Hello @Engino, thank you for posting and welcome to the forum.

You can find our Friend Referral guide and eligibility criteria here, via this article > https://www.ubisoft.com/help?article=000065235

For friend referral rewards, an email will be sent to confirm your rewards have been granted to your account, which should usually arrive within 24 hours of a reward level being met. You can check your friend referral progress here > https://thedivision2.com/referral: (https://thedivision2.com/referral)

As you are still missing rewards and having trouble with this friend referral, could you please contact us about this using our 'Contact Us' link on our website so that we may check you and your friend's eligibility in private? Thank you >>  https://www.ubisoft.com/help/contact

Hi @Engino !

Thanks for the reply!

I took a look at your support ticket, and it does look like the referral was successful, but the website/mission stats aren't updating, like you suggested.

I've added a comment with additional information to your ticket, for my colleagues on Player Support, and opened an investigation with the information you provided.

@Engino Hi !

For the purpose of our investigation, in order to isolate the Issue, can you let us know if the website updated and you got the rewards ?

This will help determine the best possible solutions, and it's an integral part of our investigation.

@SomethingIsBled Hi !

I've taken note of your report, and I'm sorry to hear that you and your friends encountered an Issue with the Friend Referral program !

Your message has been moved to this thread, in order to gather all the information in one place.

In order to isolate the Issue, I invite you to check the previous messages in this thread, which contain advice related to the program.

If the problem persists afterwards, or if you have questions, don't hesitate to reach out !

Thank you for reaching out @Engino!

Can you take a screenshot of the referral program website, and have the person you referred take a screenshot of what they can see as well?

@Engino Thank you for the details !

I've forwarded the screenshots to the Team in charge of the investigation, and we thank you for the details !

We'll reach out to you if additional information is needed, and in the meantime, if you have questions, or for any other Issue, don't hesitate to message us !