Original Post — Direct link

Hye there agents,
So, without saying much for nothing, you have to change the video mode from fullscreen to windowed, you will that your game will do some micro freezes when you play but never go stuck.
Tried by myself, give it a shot and tell if it is also ok for you!!
It probably will bother many of us not playing fullscreen mode but, let's be honest, it is better than not being able to finish missions, bounties, lose matchmaking at the near end ...
Have a nice day
Agent. Out.

about 2 months ago - Ubi-Orion - Direct link

@rash_tn

Hey there.

Can you confirm what game this is in relation to please? Unfortunately it seems as though this thread has ended up in the wrong place so let us know when you get a sec and we'll ensure it ends up being back where it belongs. Cheers!

about 1 month ago - Ubi-WheelyDuck - Direct link

Hey @rash_tn,

Thank you for kindly taking the time out to share this update.

As you have tried many troubleshooting steps and ultimately found that playing in windowed mode helps, can I check exactly what steps you have already tried? This will greatly help us further troubleshoot.

Many thanks

about 1 month ago - Ubi-WheelyDuck - Direct link

Hey @rash_tn

Thank you for kindly taking the time out to share this update.

As you have tried many troubleshooting steps and ultimately found that playing in windowed mode helps, can I check exactly what steps you have already tried? This will greatly help us further troubleshoot.

Many thanks

about 1 month ago - Ubi-Oxavo - Direct link

Hello @Bagieta997 , thank you for your report. While we are still awaiting the response from the topic starter, could you please let us know if you have tried all the basic troubleshooting steps before switching to windowed mode?

Thank you in advance.

about 1 month ago - Ubi-Perseids - Direct link

@zebedee_73 Hey! Once we have any updates regarding this issue, we'll be sure to share them and let everyone know. For now, we're suggesting people try the basic troubleshooting just in case it helps while the investigation is ongoing. It might not, but it also could help improve things just a bit. We'd rather offer some kind of help vs nothing at all.

@everton836 Hi there! Welcome to Discussions! Currently, you are posting in our English-speaking forum for the game. If you would like help from us, please use a translator to post your question in English. Part of our rules, which you can read here, is to post in English so we can effectively moderate the forums. Once you post in English, we can then assist you further. Alternatively, you can also create a support case on our website to receive help in your preferred language. Thank you!

about 1 month ago - Ubi-Mark. - Direct link

Hello @uk_werew0lf,

Thanks for reaching out and I'm sorry to hear that your game keeps crashing.

Can I kindly ask you to provide us with your full PC specs, so we can have a look? Secondly, can you please confirm which steps from our troubleshooting steps guide have you already completed/if any?

Many thanks and if you have any additional questions, please let us know.

about 1 month ago - Ubi-Mark. - Direct link

Hello @uk_werew0lf,

Thank you for the update. It seems that your system is out of date, showing December 2019 update, while the latest version is from November 2021 - this can have a direct effect on applications and games not working correctly - can I kindly ask you to update your system with this official Microsoft article?

Many thanks and if you have any other questions, please let us know.