[2021] [Crash/Freeze]Ubisoft Unable to resolve CTD issues

Hello there! I deeply apologize if you've been experiencing constant crashes in The Division 2. I'm also truly sorry for the frustration and disappointment you've experienced as a result, though your feelings are completely valid. I would be just as annoyed if I wasn't able to fully enjoy a game I had spent money on. With that being said, have you tried to complete any troubleshooting to see if those steps make any improvements with the crashing? Although I understand you shouldn't have to troubleshoot every time you want to play a game, it would still be good to complete in this case to see if it helps. Additionally, you can always upload your MSinfo file in a case at support.ubi.com. Our technical team can certainly provide more specialized assistance and forward your report(s) to the relevant teams.

I'm very sorry for the continued aggravation caused by these crashes, everyone! Please contact our Social Support teams either over Facebook or Twitter, so they can create social tickets for you both to attach your MSINFO files to.

Thanks for the updates on this, folks and apologies for any inconvenience caused.

If you're still experiencing issues with crashing, please reach out to us via the support website by opening a live chat session or, if you're unable to do that, as mentioned, you can also contact us through our social media accounts on Facebook and Twitter.

@Mr_Dux - Apologies if my reply wasn't in depth.

This has been reported to the team and is under investigation.

We are trying to gather as much information as possible about the crashes.

Unfortunately, we have no further information to share at present.

The team are looking into this as a priority.

Thank you for your patience in the meantime while this issue is being investigated.

Thanks for the updates on this issue, folks.

Once again, apologies for any inconvenience while we look into this.

@ MenteAlina - I'm definitely human

I'll forward your concerns to the team.

Regretfully, we are unable to share information regarding internal investigations and the developers are not player-facing, so I can only apologise for the lack of communication.

I understand it's not an ideal outcome.

Hi all, as Ubi-Redbeard said, we currently do not have further information to impart from the teams about this issue.

Hey there, Ekristoffe. I'm sorry to hear this happened! Restoring lost characters is something that our Support team can help you out with. Please reach out to them on any of the following channels to get that sorted out:
Support Portal
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