Original Post — Direct link

Xbox One. I am unable to dismantle gear individually. When I mark an item as junk, then hit options and try to dismantle nothing happens, even if I hold the button rather than tap it. The option is available (not grey'd out). My only recourse is to dismantle all junk at the same time. This started with the new season.

over 1 year ago - Ubi-oof - Direct link

Hi @PhantomPraetor, thank you for reaching out with your question! To clarify, you should be able to deconstruct an item by first hovering over it and then holding down your RS. After a brief second, the item should be successfully dismantled. If that is not the case, please let us know and we'll be happy to assist you further. 🐙

over 1 year ago - Ubi-MrM - Direct link

@PhantomPraetor Understood, thank you for the details !

For the purpose of our investigation regarding the Issue with deconstruction, could you provide us with a video of the incident (Youtube/Dailymotion link for example) ?

That would help us isolate the Issue, in order to determine the best possible solutions.

If you'd like to share additional details, or have any questions, don't hesitate to reach out !

over 1 year ago - Ubi-SleepyGoat - Direct link

Thank you for that video @PhantomPraetor!

I got that visual example added to our investigation on this issue. The team was able to recreate the issue and they're working on it.

Keep an eye on the Trello Board: (https://trello.com/b/F2RU9ia9/the-division-2-known-issues) and our Announcements section for any updates!

over 1 year ago - Ubi-SleepyGoat - Direct link

Hey there @ALEXISGAMA

This issue has been reported and is already under investigation! I'll merge your thread intoa previously created one.

Keep an eye on the announcements section for any updates about this issue.

over 1 year ago - Ubi-TheBerry - Direct link

Thanks for getting in touch @WrecK3rr!

As per our previous post, this is known and being looked into.

When updates are made available, we'll share them here.

Thank you!

over 1 year ago - Ubi-oof - Direct link

Hi there @ivan3000x, thank you for sending this in! I went ahead and merged your topic with the mega-thread about this issue to keep everything together. Our team is aware of the problem and they are already working on a fix for us at this time.

about 1 year ago - Ubi-TheBerry - Direct link

Hey guys,

As part of the most recent Season 11 Title Update - the Deconstruct button has been removed, this is intended.

As rightly noted by @WrecK3rr, moving forward items must be marked as 'Junk' then deconstructed using the 'Deconstruct All Junk' button.

Thank you for your patience while this matter has been looked into.

As we are considering this matter as resolved, I'll mark this as the answer and lock the thread from here on.