Original Post — Direct link

hello,i accidentally deleted my character while trying to play through remote play,i really hope it can be recovered back,i spent so much time playing this character
my details as shown below

NUMBER OF CHARACTERS MISSING: 1
ARE ANY CHARACTERS HARDCORE CHARACTERS?: NO
LAST TIME ACCESSED: 17 FEB 2023
ESTIMATED PLAYTIME: 1090 HOURS
CHARACTER LEVEL: 2200 SOMETHING
ESTIMATE OF XP: CANT REMEMBER
DARKZONE LEVEL: NEVER PLAYED DARK ZONE
GEAR SCORE: CANT REMEMBER

about 1 year ago - Ubi-Thrupney - Direct link

Heya @edymemen 🙂 Sorry for the slower response. We patrol these forums routinely, but we cover a lot of games, so we won't always respond straight away. We're usually along to answer stuff within a few days at most, though!

For help with restoring a character, as @SmoovejAGs very wisely shared, you'll need to contact us directly. This is for data protection reasons - we can't do account things in this public space. I understand you've sent us a support ticket already, which is great!

For any other players having similar issues, please use the links below to get in touch.

Open a support ticket with Ubisoft Help
Send a Twitter DM to Ubisoft Support
Send a Facebook PM to Ubisoft Support

Cheers 🙂

about 1 year ago - Ubi-SleepyGoat - Direct link

We're happy to hear your case got some eyes on it @edymemen!

I'll make sure it gets escalated properly.

about 1 year ago - Ubi-TheBerry - Direct link

Hey @edymemen,

We're experiencing higher than normal contact levels at the moment, resulting in delays to responses.

During this time, please be patient and we'll be back in touch with you via your case as soon as we can.

Posting to the forums will not result in a faster response.

Thank you for your patience and understanding!

about 1 year ago - Ubi-Chiral - Direct link

Hi @Vooodoo_Trucker!

I'm sorry for the delay getting to your post and your case. I can see your case has been escalated at this time. The team will take care of this and reach back out to you with an update as soon as possible. 😊