Original Post — Direct link

Hello. I have wrote to support yesterday. I sent exactly the same picture about this bug. They told me that technical team is investigating and working on it.
Is it possible that after so long time you did not solve it yet? Is it possible to know if you are really working on that bug and when we will be able to claim this commendation in the right way? In my clan there are many people who got this bug and need a solution too.

11 days ago - Ubi-Perseids - Direct link

@Overfl0w84 Hello! Welcome to Discussions!

I can let you know that this is still under investigation but should be fixed in a future update. Unfortunately, I don't have any information about when this update will be released, but please keep an eye on the patch notes published in the News & Announcements forum.

Let me know if you have any other questions in the meantime. Thank you!

10 days ago - Ubi-WheelyDuck - Direct link

Hey guys,

I can completely understand your frustration with regards to the time taken to investigate.

As Ubi-Perseids advised, at this time I can let you know that this is still under investigation and as soon as we have more information we will be happy to share this with players.

Many thanks

5 days ago - Ubi-TheBerry - Direct link

Hey @Overfl0w84 ,

We apologise for the delay in getting this resolved, however as stated, we cannot state any time frame as we just don't have this kind of information available.

When any developments are shared from the team, we'll let you guys know here.

Thank you for your understanding.

4 days ago - Ubi-TheBerry - Direct link

Hello @Overfl0w84

Please understand that we are not members of the game's development team and therefore we are not directly involved in any capacity with the ongoing investigation.

We have no say over what issues are addressed in what patch, as this is all done at the discretion of the game team.

What we can do, is keep you in the same loop as us in terms of updates when we receive them, which at this time is unfortunately not much.

As of writing, this is still under investigation and should anything information be made available to us, we'll update this thread but for now, we know no more than you in terms of the status of this.