Original Post — Direct link

For the last event I received 0 keys. Besides 1 for participating in the event and 3 from the season pass.
Playing on ps5

over 1 year ago - Ubi-Froggard - Direct link

Hey @DoP3TriX

Do you have any video footage to show when you should have earned a key and one wasn't received? Without knowing how many you should have and something to show you never got them due to a bug, there's not really much we can do with that I'm afraid.

over 1 year ago - Ubi-Perseids - Direct link

@DoP3TriX Hey there! Thanks for clarifying this. Would you be able to provide a screenshot or image from your game showing all of the keys you had collected for the apparel event? Also, just to check are you having the same issue as the one described in this thread? If so, I can go ahead and get these merged so we keep everything in one place. Thanks!

over 1 year ago - Ubi-Clem - Direct link

Hello everyone,

Thank you @T-H-U-D-D for sharing the video.

This issue is currently being investigated by the dev team.

We are genuinely sorry for the inconvenience that might cause.

Thank you all for the reports! 👍

over 1 year ago - Ubi-TheBerry - Direct link

Thanks for letting us know this has been resolved for you @T-H-U-D-D, glad to hear it!