Original Post — Direct link

It happens every time I call assassins for help. Though according to some of the posts I found online the issues is caused by smoke bomb used by the assassin hitting the guards, can't confirm that myself.
Some people say their game starts to crash from memory sequence 3 onward. My story progress is at sequence 3.
I have also tried all of the trouble shooting steps I can find on the Ubisoft website, none of those helped.

over 3 years ago - Ubi-Spud - Direct link

@pierreray117 Hey there, sorry to hear this! Can you confirm which platform you are playing on?

over 3 years ago - Ubi-Spud - Direct link

@pierreray117 Hey there, sorry to hear this! Can you confirm which platform you are playing on?

about 3 years ago - Ubi-Milky - Direct link

Hello @novice_estheim, thank you for telling us of the platform you are using.

First of all, to help see if any troubleshooting can resolve the issue, would you please follow each step in this technical troubleshooting guide for XBSX - https://www.ubisoft.com/help?article=000080996

Should the steps in this article not help, would you please provide a video of this crash when you call your assassins to help, as this will allow our QA team to follow the exact same steps you take and to see if they can reproduce the issue.

You may need to upload a clip to YouTube or Imgur or a similar hosting website and post a link for us to view this.

about 3 years ago - Ubi-Milky - Direct link

Hello @novice_estheim, thank you for telling us of the platform you are using.

First of all, to help see if any troubleshooting can resolve the issue, would you please follow each step in this technical troubleshooting guide for XBSX - https://www.ubisoft.com/help?article=000080996

Should the steps in this article not help, would you please provide a video of this crash when you call your assassins to help, as this will allow our QA team to follow the exact same steps you take and to see if they can reproduce the issue.

You may need to upload a clip to YouTube or Imgur or a similar hosting website and post a link for us to view this.