[2020] Constant crashes to desktop on PC

I am sorry to hear that you all are having difficulties with launching The Division 2.

If you feel this is an EAC error, please perform the steps in our EAC troubleshooting FAQ.

This could also certainly be an issue relating to move general PC software issues, so I recommend the steps in our PC crashing/launch issues FAQ. Please begin by disabling background applications and then perform the remaining steps while leaving those apps disabled and trying the game between steps. Please note that the final instruction in that FAQ is to send in your system files to our team. If you get to that point, please let me know, and I'll look into the files. Please make sure to have background apps disabled and to have tried the game before getting those files.

Hi redsumiko. Thank you for sharing. A few players have found that doing a clean install of their NVIDIA drivers helped. We also generally recommend programs like MSI Afterburner to be disabled, as they tend to cause software conflicts with Ubisoft titles.
Are you able to provide her PC specs via Pastebin links?

Hi guys! Thanks for the reports. If you are having memory leak issues, a player has provided this workaround.
We also recommend adjusting the priority of the Uplay client to Below Normal in your Task Manager.
We also have these PC steps in general.
If you continue to have issues, please submit your MSINFO and dxdiag files to a support ticket.

We'd like to look into the issues/crashes relating to DX12 a bit further.

Could you post your DXDIAG? Instructions below.

• Press your Windows key or go into Start.
• Type run and hit enter. A new window should appear.
• In the new window, type dxdiag and hit OK.
• You should now see a new window called DirectX Diagnostic Tool.
• At the bottom of this window, press Save All Information.
• Open up the new file you created and copy all the information to http://pastebin.com/ into the New Paste window.
• Once all the information is there, press Create New Paste and provide us with that link.

Thanks!

Hi guys! For performance and crashing issues, we strongly encourage you to submit a ticket with your MSINFO and dxdiag files attached. Please also include what troubleshooting steps you've already tried in your ticket. Once you've made a ticket, please either reply back with your ticket number or PM me the ticket number. We can investigate fro there!

I am glad to hear swapping to DX11 appears to help increase your performance. The TD2 team are looking into issues with DX12.

@MrZweistein Are you able to provide your MSINFO and dxdiag files over a ticket? I do not see a ticket currently open under this account.
@Nomad.5th.SFG Can you do the same thing?

@MrZweistein You can submit an official ticket here. I really appreciate it!

Did @ZFedorV's workaround help anyone?

If you are still having problems, please submit your MSINFO and dxdiag files along with what troubleshooting you've done, and then DM me your ticket number.

Originally Posted by AveGG
Welcome to the club...
I've been sticking with the game since it came out
I have tried all kinds of solutions, from flashing graphics to full pc formatting with component change
Neither buguisoft, nor microsoft, nor nvidia provide a solution to the screen driver that crashed and recovered correctly Event 4101 ... and much less the kernel failure that you mention Event 1001
Sick of lack of solutions
An incredible disappointment
and I have tried everything with G-sync without G-sync, HDMI, Display port, all the windows 10 compatibility options, those of the nvidia control panel

Windows 10 | Ram 16 gb | Rog Strix 1070 GTX1070-08G |

Hello there AveGG!

I'm sorry to hear you're encountering this problem. If you have not already, could you please open a support ticket and attach an MSinfo and DxDiag so we can take a closer look at your system? Please be sure to include all of the troubleshooting steps you have tried so far in your case notes, as this will help us to have a better understanding of the issue so far.

Once you have done this, or if you already have a case, could you please share the case number so we can take a closer look? Thanks!