Original Post — Direct link

Hello Ubisoft, I am extremely struggling to play using my Xbox controller on PC. Sometimes some things won't work / happen with controller. I need to use keyboard. For example, holding X button on my Xbox controller won't unlock perks, instead exits me from Quartermaster. Need to press F keypad on PC to unlock. I like using game controllers and they are much easier to play.

PLEASE SOLVE PC VERSION CONTROLLER ISSUES Ubisoft!

over 1 year ago - Ubi-TheBerry - Direct link

Hello @Kaedenya,

Thank you for reaching out, sorry to hear you're having control issues.

May we please know what model Xbox controller you're using?

And are you using a wired or wireless connection? (Please try wired if you haven't done already as suggested by @KillEmEatEm)

Thank you!

over 1 year ago - Ubi-Ciel - Direct link

Hey @Kaedenya,

Thanks for getting back to us with this information! Could you please let us know how long you've had this issue for and if you've tried re-assigning the buttons on your controller, from the game's menu?

over 1 year ago - Ubi-Ciel - Direct link

Hey @Imagine_Brata,

Thank you for taking the time to share the list of supported controllers for The Division 2 😊

over 1 year ago - Ubi-oof - Direct link

@Kaedenya It's not expected for you to have a second controller but if you do, can you try testing this to see if it happens again? Also, can you recall how long this has been happening?

After that, can you tackle the troubleshooting steps in this FAQ article then let me know if this continues? Thanks!🐙

over 1 year ago - Ubi-Froggard - Direct link

Glad to hear that @Kaedenya. Thanks for letting us know 🙂