[2022] The game often freezes for unknown reasons, always under different circumstances.

Hey there @ivan3000x, thanks for taking the time to get in touch and share that screenshot for me. I am sorry to hear that The Division 2 keeps crashing for you. I appreciate that you have already performed some troubleshooting steps, I just want to check here, did you follow the steps in this technical troubleshooting article? If not, I would recommend you go through it. As these steps can help rule out many of the common causes for technical-related issues.

If you have gone through those steps but you continue to experience freezes, I would like to assure you that our team is aware of this, and they have been looking into it since TU14 was released. For the latest updates regarding these crashes and freezes, please view our post here.

If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

@ivan3000x

Not a problem. Keep an eye on the forums for updates and as soon as we have anything we'll let you know as soon as we do.

Thanks!

Hey guys!

@pig756 @Mr-T-Magnum - appreciate you for sharing this and do hope others will find these steps useful

@sunmiX_GER - thanks for reaching out and welcome to forums!

I would like to assure you that this is the matter that our team is looking into and due to the complexity of the matter, certain things can sometimes take a little longer than expected.

Apologies about the inconvenience this may have caused so far and we will try to keep you all in the loop as we go.

Hey guys,

Thank you for kindly taking the time out to continue to share updates.

I can assure you that as soon as we have any updates we will be happy to share them.

In the mean time, if we can help with anything else then just let us know.

Hey there everyone, thank you for the further discussions here. If you haven't already, I would recommend that you take the time to go through the troubleshooting article previously shared, as the steps included can help reduce the frequency of crashes and freezing.

Our teams are still investigating these persistent issues and I'm afraid we do not have any updates to provide.

Some users have mentioned that they have been able to reduce the issues by deleting the "The Division 2" folder in the "Documents\My Games" section. It is important to note that doing this will remove any settings which you have adjusted, and you will need to change them again.

If anyone has any further questions please let me know and I will do my best to respond to them.

Hey @abearded_clam, sorry to hear you are also experiencing the issue, and thank you for your report.

Like it was mentioned by Ubi-Gizmo just above, our teams have been investigating this issue.

Have you tried the troubleshooting steps that have been shared in the thread, as well as the workaround that was shared by Ubi-Gizmo ?

Some users have mentioned that they have been able to reduce the issues by deleting the "The Division 2" folder in the "Documents\My Games" section. It is important to note that doing this will remove any settings which you have adjusted, and you will need to change them again.