Original Post — Direct link

The game often freezes for unknown reasons, always under different circumstances.

This problem has been present for a long time, but it does not happen all the time. Sometimes it freezes every 10 minutes. Sometimes the whole day is fine.
The game freezes, the screen turns black, the game goes into windowed mode, the task manager writes: “the division is not responding.”
This happens only with this game. PTS also has this problem.
I tried everything: I closed all third-party programs, updated all drivers, lowered graphics settings, switched directx 11 and directx 12, but still sometimes freezes and sometimes everything works well.
I tried to run it on another computer, but everything repeats.

System :
Windows 10
Intel Core i9 8950HK.
NVIDIA GeForce GTX 1080 8GB.
SSD 512 GB.
DDR4 RAM 2666 MHz 32 GB.

18 days ago - Ubi-Gizmo - Direct link

Hey there @ivan3000x, thanks for taking the time to get in touch and share that screenshot for me. I am sorry to hear that The Division 2 keeps crashing for you. I appreciate that you have already performed some troubleshooting steps, I just want to check here, did you follow the steps in this technical troubleshooting article? If not, I would recommend you go through it. As these steps can help rule out many of the common causes for technical-related issues.

If you have gone through those steps but you continue to experience freezes, I would like to assure you that our team is aware of this, and they have been looking into it since TU14 was released. For the latest updates regarding these crashes and freezes, please view our post here.

If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

18 days ago - Ubi-Orion - Direct link


Not a problem. Keep an eye on the forums for updates and as soon as we have anything we'll let you know as soon as we do.


16 days ago - Ubi-Karl - Direct link

Hey guys!

@pig756 @Mr-T-Magnum - appreciate you for sharing this and do hope others will find these steps useful 🙂

@sunmiX_GER - thanks for reaching out and welcome to forums!

I would like to assure you that this is the matter that our team is looking into and due to the complexity of the matter, certain things can sometimes take a little longer than expected.

Apologies about the inconvenience this may have caused so far and we will try to keep you all in the loop as we go.

13 days ago - Ubi-WheelyDuck - Direct link

Hey guys,

Thank you for kindly taking the time out to continue to share updates.

I can assure you that as soon as we have any updates we will be happy to share them.

In the mean time, if we can help with anything else then just let us know.