Original Post — Direct link

Hello,

I have a problem with the Summit Headhunter Merit (kill 25 named enemies from each faction) commendation. i know there are some known issues with other commendations did not find anything on this one.
I noticed today that it stoped counting the kills, as you can see in this video i had 12/25 named true sons befor that floor, after i finished the floor still 12. None of the named enemy kills changed. It’s not the first time, I think it’s stuck like this for a while.

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Also, it’s impossible to submit support tickets, after i select the right categories for my issue the submit ticket button goes away, only the inactive live chat button is there. If I don;t select any category the submit ticket is there but it won;t let me press it because no category is selected. I hope you guys are ok, the support page looks like a deserted town.

about 2 years ago - Ubi-TheBerry - Direct link

Hey there @iliedobre1947 ,

Thanks for reaching out and reporting this, we appreciate it!

I've passed this onto the team for investigation.

I'm sorry you weren't able to get in touch via the Support Site!

Some Support facilities are limited in some countries at the moment.

In future, you're also always welcome to send us a message through Facebook or Twitter too!

Thank you!

about 2 years ago - Ubi-Froggard - Direct link

Hey,

The team have been unable to reproduce this so far so are asking for some more information to help what may identify the cause or fix the issue, so if you could let us know the following, we'll forward this on to them:

  • Did the issue occur after changing the summit difficulty?
  • Is the issue occurring only for "Named True Sons Neutralized" requirement?
  • Is the requirement not tracking at all the named enemies killed or is there a delay before the kill is added to the commendation?


over 1 year ago - Ubi-Froggard - Direct link

Hey @Malediktus90

Thanks for reviving the thread. As we were unable to reproduce the issue previously, the investigation was closed but I'll reopen it with the info you have provided and ask it to be looked into again.

over 1 year ago - Ubi-Froggard - Direct link

Hey @Malediktus90

We can't have them test specific accounts I'm afraid but they do test things on live servers too, not just test servers. I think it probably just is something that not many people notice, but not necessarily that there's not many people playing that content.

over 1 year ago - Ubi-SleepyGoat - Direct link

Hey there @Malediktus90

Thank you for the new information, I will make a note of that in our report on the issue.

I would also like to ask, while you have been progressing through summit, have you been replaying floors you have cleared previously or pushing forward through the higher level floors?

over 1 year ago - Ubi-Perseids - Direct link

@Malediktus90 Hello! Thank you for the update. I'm glad to hear that you were able to get this finished! I did go ahead and pass the information you provided over to the team to help with their investigation into this issue. Thanks again for sharing! 🙂