Original Post — Direct link

Hi everyone, I have a problem. I see only the World Leadboard, but when I switch to Region I can't see anything. I don’t even see the scores that I did:

about 2 years ago - Ubi-Perseids - Direct link

@ULT-Sharky107 @KIRIKOUYE06 Hey! Welcome to Discussions!

I'm sorry that you both are having an issue where you aren't able to see the regional leaderboards/stats. If you haven't yet, please give the troubleshooting steps here and here a try. These steps should help rule out many of the common causes of various issues when playing our games.

If those steps don't help, could you please let me know when you both noticed this first started happening? Also, does this happen every time you try to view the regional leaderboards or only some of the time?

Thanks!

about 2 years ago - Ubi-TheBerry - Direct link

Hey guys,

Thanks for your updates and reports.

@xPhillyy - so we can keep this thread focussed on the leaderboard issue, could you please create other threads and include screenshots for the other issues you've noted?

And could you guys please confirm the regions you're playing in so we can note these to the team too?

about 2 years ago - Ubi-TheBerry - Direct link

Hey guys,

The team have since requested some further information to look into this.

Could you guys please confirm;

  • Does this still happen after today's update?
  • Are there no leaderboards from the moment of launching the game? Or do they become inaccessible after playing for some time?
  • Do you use a VPN or any such 3rd party apps that may be affecting your connection?
  • Could you please also send us your DxDiag file via our Support Site


Thank you guys!

about 2 years ago - Ubi-TheBerry - Direct link

Hey @CimmyJooks ,

Are you using the exact same PC setup with this other account too?

And could you please send us your system files as below?

Thank you!

about 2 years ago - MrDarrek - Direct link

Hello everyone,

Sorry for the late fix and answer, but a fix should be deployed on Monday!

Thank you for your reports and sorry for the inconvenience.

Cheers,
Darrek

about 2 years ago - Ubi-Milky - Direct link

Thanks for confirming a fix is on its way @MrDarrek.

Should anyone still encounter this issue from Tuesday 13th September and you have a fully updated game, please let us know in this thread?

about 2 years ago - MrDarrek - Direct link

Hello everyone,

The fix is in place. If you still encounter an issue, please change your region again. Thank you!