Original Post — Direct link

First of all: The game works totally fine for every official map (official Campaign, TOTD) and every game-mode (solo, live, COTD, ranked etc.).
But when I play a Club Campaign map, like TMWT[e] or any Icy-Campaign (by FlinkTM), I don't have any PB-ghost the next time I play (which means after restarting the game).
My PB-times and world-rankings are saved and displayed correctly (e.g. when I open the stop-watch icon menu). I also can select my PB-ghost via the stop-watch icon menu and drive against it or spectate it - like any other players' ghosts.

But the normal PB-ghost is not available and every features that comes with it:
-- no splits
-- every first run (after game restart) is displayed and announced as a "new best time". So when my actual PB is e.g 00:02.000 and I drive 00:03:000 - congratulations! You got a "new personal best".
-- selecting "drive against opponents (in your region)" gives me 7 other players' ghosts, instead of my PB-ghost plus 3 faster and 3 slower other players' ghosts.

I already posted this problem about a year ago. Since then I have been trying not to be dissappointed at not getting any help. But now I want (or rather have to) learn the TMWT[e] maps in order to play ranked match making properly (because I am ranked "gold" soon). And now I feel dissappointed and helpless again, hence this new post.

almost 2 years ago - Ubi-Chiral - Direct link

Hey @Pentacosmic!

I'm very sorry that this issue has persisted so long! Just so I can get caught up on what's going on can you answer the following for me?

  • Has this issue persisted the whole time since you originally posted about it? Or did it resolve and come back?
  • When you start a new run after a restart, can you see the medal from the previous run? And is there a blank time listed like -:--?
  • And to confirm, by restart, do you mean completely closing and relaunching the full game application? Or restarting a particular map or mode without closing the whole game?
almost 2 years ago - Ubi-TheBerry - Direct link

Thanks for getting back to us with this @Pentacosmic and for the additional explanations, we appreciate it!

I've gone ahead and raised this all on to the game team to take a closer look.

Should we need any more details or should we have any updates, we'll let you know here.

Thank you!

almost 2 years ago - Ubi-TheBerry - Direct link

Thanks for your understanding @Pentacosmic!

We aren't directly involved in the investigation that'll follow as this will be done by the game team, but we'll keep you updated when we hear anything back from them and any information on a fix!

over 1 year ago - Ubi-MrM - Direct link

@Pentacosmic Understood !

As mentioned previously, the investigation from the Team is ongoing, and we'll let you know as soon as new information is available.

We thank you for your patience and understanding in the meantime, and if you have questions, or if there's anything else we can help you with, don't hesitate to reach out !

over 1 year ago - Ubi-TheBerry - Direct link

Hey there @Pentacosmic,

Apologies for the delay to a solution, but we cannot speculate in regards to investigations which are currently ongoing.

We can only share the details available to us, which at this stage, remain to be that this matter is being looked into.

The team have been able to reproduce the issue, but we do not have any further details or exact ETAs for a resolution.

We appreciate your patience and will share any further updates as they're shared with us.

Thank you for your understanding.