[2022] PB run wasnt saved to leaderboard in time

Hey there @d-NickName ,

While unfortunately there's nothing we can in do in regards to changing times / leaderboards to re-add you, we'd like to look into what lead up to this to begin with.

While going afk did your PC go to sleep at all / did you disconnect from the game's servers?

And any examples you can share of the times being different would also be appreciated.

Thank you!

@d-NickName Hey! This issue with PB times not being saved/updated on the leaderboards has been reported to the team, and they are investigating. To help with their investigation, the team did want us to gather a few things. First, are you able to provide a video with the whole playthrough including before entering the map? If you are able to, please upload the video to a website like YouTube or Google Drive (making sure it's set to public or unlisted) and share the link with us here. Also, would you be able to provide a screenshot showing the network settings in-game?

Thank you for the help!

@d-NickName Apologies for any confusion! If you'd like to communicate directly with the Support team you can contact us through the links below.

• Open a support ticket with Ubisoft Support
• Send a Twitter DM to Ubisoft Support
• Send a Facebook PM to Ubisoft Support

Let me know if you have any other questions or concerns. Thanks!

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No problem @d-NickName , you know where we are if there's anything else we can help with here.

Thank you!

Hey @Harest_! Thank you for the detailed update.

Just to make sure the info needs all places it needs to, could you please also include this in the Support Ticket you've mentioned earlier, if you haven't yet?

Thanks a bunch in advance!