Original Post — Direct link

hey a weird thing happened to me:

i hunted TOTD and set a PB an hour before the new TOTD came out
nothing was unusual, and i took a little break going afk... then couple of minutes before new TOTD came out, i noticed that on the TOTD maps menu, it shows my previous time, so i entered the map to make sure, and indeed i saw that my personal best time on the medals plugin, showed the actual PB and the leaderboard showed my previous time.

after the registration for the new COTD ended, i checked back the previous TOTD, and saw that my latest PB was not saved. then couple of minutes later i saw it got updated as if i did the PB run at that exact moment...

i have a picture showing my latest PB time, that was taken before what it says on tm.io... and i have the replay file that was created before TOTD ended...

i have hunted for hours trying to get that PB before TOTD ended, and the feeling it was for nothing really hurt..

i understood in some cases there were records being removred from TOTD leaderboard, so i wonder if there is anything that can be done about my lose.. if i can provide the evidence i drove that time before TOTD ended...

6 months ago - Ubi-TheBerry - Direct link

Hey there @d-NickName ,

While unfortunately there's nothing we can in do in regards to changing times / leaderboards to re-add you, we'd like to look into what lead up to this to begin with.

While going afk did your PC go to sleep at all / did you disconnect from the game's servers?

And any examples you can share of the times being different would also be appreciated.

Thank you!

5 months ago - Ubi-Perseids - Direct link

@d-NickName Hey! This issue with PB times not being saved/updated on the leaderboards has been reported to the team, and they are investigating. To help with their investigation, the team did want us to gather a few things. First, are you able to provide a video with the whole playthrough including before entering the map? If you are able to, please upload the video to a website like YouTube or Google Drive (making sure it's set to public or unlisted) and share the link with us here. Also, would you be able to provide a screenshot showing the network settings in-game?

Thank you for the help!

5 months ago - Ubi-Perseids - Direct link

@d-NickName Apologies for any confusion! If you'd like to communicate directly with the Support team you can contact us through the links below.


Let me know if you have any other questions or concerns. Thanks!

5 months ago - Ubi-Perseids - Direct link
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5 months ago - Ubi-TheBerry - Direct link

No problem @d-NickName , you know where we are if there's anything else we can help with here.

Thank you!

2 months ago - Ubi-Deta - Direct link

Hey @Harest_! Thank you for the detailed update.

Just to make sure the info needs all places it needs to, could you please also include this in the Support Ticket you've mentioned earlier, if you haven't yet?

Thanks a bunch in advance!