[2021] [Accessibility]Campaign issue

Hello everyone!

I'm not familiar with this issue, however we'll certainly take a look. Perhaps we can fix this with some troubleshooting, or we may need a patch.

To start, please verify game files: https://support.ubisoft.com/Article/000060529

If that doesn't work, try following the rest of the steps in this support article: https://support.ubisoft.com/Article/000061047

Let me know how it goes!

Originally Posted by TheLightning3
Okay now I can't even access the Fall campaign it is all just really laggy and buggy.... I feel like it mostly happens if you alt-tab

Thank you for getting back to me, that is very unusual.

I would like to gather a bit more information -

- Would it be possible to provide a short video of what happens?
- What are your PC specifications?
- Are you playing in Fullscreen or Borderless?
- In the support article above, did you try disabling background applications? That's a very important step to try.

Thanks again

Originally Posted by TheLightning3
Thank you for the quick reply and help (even on the weekend)!

1. I dont have a capture program i could maximal send you a screenshot in some way (?) Basically if I click on winter campaign it starts Loading and after the tracks loaded they are kind of "greyed out" and I can't click on them at all and also the previews for each track do not load so this whole screen is kind of frozen until I click the x to exit the campaign
2. Im using an I7 5820k and a gforce gtx 970
3. Now that you ask that is another thing everytime i switch from Borderless to Fullscreen, after the next restart of the game it always switches back to Borderless and I dont know why... I always click on Accept as well
4. I dont use any of the Programs in the example, I can only think of my Anti-Virus software but i disabled it and that didnt change anything

Again thanks for your Help!

Hey there,

Thank you for getting back to us!

I'd still advise disabling background applications via the guide, the programs listed are well known examples, however we still suggest completing those steps in case there is anything else potentially interfering

Can you give this a go and let us know if anything changes? Including the issue with using escape in the selection screen?

Thank you!

Hey guys!

Thanks for reaching out and I am sorry to hear about the issue you've been affected by.

As this has been already reported to our development team, in order to aid us in further investigation, I would like to ask you to provide us with the following information:

1. Internet connectivity (do they have a firewall, VPN?)
2. Internet speed
3. Internet provider
4. Do you have a PB when joining the servers? What about Winter Campaign?

Apologies about the inconvenience this is currently causing and we appreciate you for bearing with us in the meantime.