[2020] You are not connected to uplay, Play Offline

Original Post — Direct link

Downloaded new trackmania today from uPlay but from some reason game doesn't want to connect uPlay. I can only play in offline mode.

I added trackmania manually to windows firewall, set port forwarding rules to router but no connection. uPlay launcher and game overlay are connected, so thereshouldn't be problem.

When I try to login to player page message appears, Sorry an error occoured, refreshin page...

Are servers down for some reason?

Edit. Unlinking Nintend Switch account fixed this for me.

Originally Posted by Ubi-Orion
Hey there folks.

Some new information and a potential workaround to this issue has come to light, it's a rather strange solution so we're working on a permanent fix however we have been informed that unlinking your Nintendo Switch accounts can resolve the issue with Error Code: 401. Can I ask you both to give this a shot for testing purposes?

over 4 years ago - Ubi-Milky - Direct link

Hi there,

Sorry to hear you both are struggling to get online with Trackmania.
Can I ask if you receive any particular error code or is it just the message?

Also, are either of you using a VPN that might stop you connecting to the correct data centre?

There are some more connectivity steps to help get online, here which may be helpful if you haven't already tried all of them, I know you mentioned you had port forwarded which is a good step - https://forums.ubisoft.com/showthrea...rackmania-(PC)

over 4 years ago - Ubi-Milky - Direct link

Hey Porkyle,

After looking at your port settings, they seem all good to me. I believe the port settings for Trackmania are 2350-2450 TCP and UDP.

I would honestly suggest creating a support ticket and providing us with your MSINFO / DXDIAG / and port settings and to mention the connectivity troubleshooting steps you've already taken.

You can create a ticket here by following this link, scrolling down to the bottom of the page and clicking 'Contact Customer Support' -
https://support.ubisoft.com/en-GB

over 4 years ago - Ubi-Orion - Direct link

Originally Posted by Porkyle
I tried but can't send it.
Spoiler: Show Ubisoft Support - Changes to support in relation to COVID-19

In the light of the current situation, we are temporarily restricting our support to live chat only.

Ensuring our teams’ health and well-being is always one of our top priorities. We are monitoring the evolution of Coronavirus (COVID-19) closely, and adapting our response as the situation develops. As a result, we are temporarily reducing our email support and moving most of our support to live chat.

We appreciate your patience in this time and invite you to consult our available support articles.

Also noticed when I try to log in https://players.trackmania.com/ and get that error message, I'm thrown out from support site too. It feels like there is something wrong with my account or weird incompatibility.

Originally Posted by Icedragonscar
Update:
Tried it with a new account, I just created: Works just fine.
But my old account doesn't work.
Hope that helpes with finding the issue

Hey there folks.

Some new information and a potential workaround to this issue has come to light, it's a rather strange solution so we're working on a permanent fix however we have been informed that unlinking your Nintendo Switch accounts can resolve the issue with Error Code: 401. Can I ask you both to give this a shot for testing purposes?

over 4 years ago - Ubi-Orion - Direct link

Originally Posted by realh69
I'm also experiencing this problem with the new Trackmania. I am connected in Uplay, but TM says I'm not. If I log out of Uplay and log in again that usually fixes it. Until the next time I load TM :-(.

Hey there.

Are you being given any specific error messages or error codes at all?

over 4 years ago - Ubi-Orion - Direct link

Originally Posted by wudiTM
Hi UBi-Milky,

since yesterday, i encounter same problem, the game telling me that i am not connected to uplay and dont let me play online, even i am actually connected to uplay.

After several restarts i eventually come to the a screen with following error message, "There is a problem with the loading of the quarteryear campaign from nadeo service. Please try again (Error Code 12002) other times, same message but (Error Code 10035). (It might not be the right english, as the Message is actually in german).

Then there are two buttons, "play offline", or "try again". after clicking try again, at a point it connect to the game.

Still i hope it can be fixed and hope this codes help to find the issue.

Greetings
wudi

Hey there.

I'm sorry to hear that. Can I ask you to give our connectivity troubleshooting steps a try here, please?

over 4 years ago - Ubi-Raziel - Direct link

Originally Posted by realh69
I don't have a Switch account. I saw that my Ubi account was linked with Facebook and Steam so I disconnected those, but it hasn't fixed the problem.

Hello! I believe your issue is slightly different, as you explained relaunching the game sometimes fixes it.

Do you receive any error message in particular?

We have the following support article to assist with general connectivity issues: https://support.ubisoft.com/en-gb/faqs/000055581

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