[2020] Black screen

Original Post — Direct link

Logging on and just constantly have a black screen. Rebooted xbox multiple times and nothing has changed

over 4 years ago - WotC_Lexie - Direct link

Please let our support team know via our bug forum! Link to support is at the top. The more data we can collect, the better.

over 4 years ago - Ubi-Viral - Direct link

Hey, KotyaraRulit!

Welcome to the forums. Sorry to hear that you are experiencing this issue and thank you for the steps that you have tried. So we can investigate further can you please answer the following:

- What version of Windows are you using?
- What graphics card/video driver are you using?
- Do you have both the game and the Uplay PC Launcher on the same hard drive?
- Have you tried these PC Troubleshooting Steps as well?

Thank you.

over 4 years ago - Ubi-Viral - Direct link

Originally Posted by KotyaraRulit
build 1903
7850 radeon 20.02 version drivers
yes,other games work
yes I tired

Is your Windows, Windows 10 or 7?

over 4 years ago - Ubi-Viral - Direct link

Originally Posted by KotyaraRulit
10

Thank you for confirming that. Please GET IN TOUCH, attaching DXDIAG and MSINFO reports to a SUPPORT CASE.

Once done please reply back here with your case number.

Thank you.

over 4 years ago - UbiKoality - Direct link

Thank you for providing your case number, KotyaraRulit! It appears that our team just recently replied to your ticket. Please login to support.ubi.com to check our their response! Thank you!

over 4 years ago - Ubi-TheBerry - Direct link

Hello guys!

I'm sorry to hear you're having issues.

Have you tried any troubleshooting steps?

Please refer to this Support Article and give the troubleshooting steps a try.

The article also has steps regarding getting in touch with us directly if you're still having trouble.

Thank you!

over 4 years ago - Ubi-TheBerry - Direct link

Originally Posted by Bronze_ErPino
Today when I wanted to enter to play TM on the main screen everything is black and I can do nothing but access the options in the top bar.

Hey there Bronze_ErPino!

As you created a thread for the same issue, I've merged it with this one to keep the forums tidy!

Please refer to the latest message for possible solutions.

Thank you!

over 4 years ago - Ubi-TheBerry - Direct link

Hey guys!

Thanks for confirming that verifying has been able to resolve your issue!

Glad to hear you're back on Track!

about 4 years ago - Ubi-Baron - Direct link

Hi Bullsiye187,

We're sorry to hear that's been the case.

The first thing we'd advise is making sure you have cleared the consoles cache by turning it off, unplugging it, waiting 30 second and then plugging it in any turning it on again.

We'd also advise trying from a different account on the console, to see if this is specific to your one account.

over 3 years ago - Kaldorei - Direct link

Hello, are you playing on trunk or on the main branch? (Also can you send me your save on Discord please)

over 3 years ago - Kaldorei - Direct link

Can you try on the trunk version please, it contains all the latest fixes

over 3 years ago - Kaldorei - Direct link

Also if you can give me your GPU model and OS please, i have the intuition it may be an incompatibility with the low precision HDR format that we are using that may be available only on GPUs that are "recent" (> 8 year)

over 3 years ago - Kaldorei - Direct link

Yeah so no it's not that i tested the game recently on that exact GPU configuration and had no issue, if it still occur on trunk please try to check the ingame resolution settings that it correctly match your desktop resolution + apply the ultimate graphics preset and see if it works, thanks!

over 3 years ago - Kaldorei - Direct link

Originally posted by Rhylsadar: Game works perfectely with trunk
Many thanks.
Which version wiill I have to choose at release date ?

Ok perfect, i will push the "trunk" into the normal one tomorrow so when you see the patch notice on the news you are safe to get back to the "normal" version, basically trunk is a branch that is updated daily oftenly with our daily code modifications but sometime there can be some breaking stuff, we push the "trunk" into the normal version when we consider it "stable"

over 3 years ago - Kaldorei - Direct link

I don't know which graphic option is triggering the issue but i'm glad it fixed it for you

over 3 years ago - Kaldorei - Direct link

Nothing selected is the right version, stable is just an old version "stable" that i mark for rollback purpose if the last version fail.

12 months ago - Gomez - Direct link

Hello,

Have you checked if you have your gpu drives fully updated?

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