[2022] "Visual C++ Runtime Error" on game launch

Hey @Whizzy ,

Thank you for reaching out to us with this, sorry to see the game still isn't working for you.

Following the reinstallation of the C++ did you verify the game's files?

It may also be worth following the steps in this guide to reinstall the supporting software via the game's files themselves.

Please let us know how you get on, thank you!

Thanks for getting back to me @whizzy !

So this error is when launching Ubisoft Connect itself rather than just the game?

In which case, have you yet tested reinstalling the Ubisoft Connect client?

Doing so won't affect any of your games (you'll see a prompt where you actively need to tick to uninstall your games), so when the client is reinstalled your games will still be available.

Could you give this a go and let us know if there's any changes?

Thank you!

Fantastic news @whizzy !

Very glad to hear you're finally back up and running and that did the trick!

And thanks so much for sharing a list of your steps here for other players, top tier community spirit!

Enjoy and take care, you know where we are if there's anything more we can help with!

Hey @cyro64, sorry to hear you ran into this issue as well!

Since you've already tried the steps already recommended in this thread, I recommend completing the steps in our basic PC troubleshooting guide.

If you still get a runtime error after that, please create a support ticket and attach your MSInfo and DxDiag files.

Hey @battlenope, thanks for getting through to us, welcome to forums and sorry to hear that issue persists to you despite all of the troubleshooting mentioned in the thread.

So that we could look into the matter further, as mentioned earlier in the thread by my colleagues, we would need to ask you to provide us with your system files (MsInfo and DxDiag), which will be extremely useful when assessing what may be the potential cause for it, therefore so that we could proceed, I have created a ticket under your account. In order to access it, follow the steps below:

1. Click the following link to access your cases list (make sure to login to your account beforehand)
2. Once there, you will find ticket that was recently created. Open it
3. Once opened, you will see 'Attach' option. Click on it and when ready, upload your system files

 
Once that's done, one of our agents will take a closer look at it and get back to you as soon as possible! 

Appreciate your swift response there!

I've had a closer look at and can see that you got through to one of my colleagues there .

Can I check which particular tab are you referring to?

The 'Start Live-Chat' option will only be available during chat operating hours, which you can find more information about by clicking here.

Hey there @kedy_f4 ,

Thank you for reaching out, sorry for the delayed response!

You can install the latest versions of C++ here: (https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170).

Should you then continue to have issues, please open a case via our Support Site and attach your DxDiag and MSinfo system files.

We'll be happy to take a closer look into this with you.

Thank you!

Hey there @Minos-ske,

Thanks for reaching out, sorry to see you're having issues.

Do you receive the same error as posted originally?

Have you attempted all steps including reinstalling the Visual C++ library as advised?

If you could please provide more details of the issue, we'd be more than happy to see how we can assist.

Thank you!