Aluxaeterna

We are still looking into the known bug of ‘stuck at entering Eterra’ aka ‘infinite spinning portal’. In the meantime, we have a temporary fix that will give you a LE-24 error which we can address right away. To do so, please submit a ticket to https://support.lastepoch.com/hc/en-us/requests/new and we will respond as quickly as we can. This is a manual process and due to the holidays it might not be an immediate response. The goal is to get you all into Last Epoch as fast as possible while we come up with a better solution.

We are still looking into the known bug of ‘stuck at entering Eterra’ aka ‘infinite spinning portal’. In the meantime, we have a temporary fix that will give you a LE-24 error which we can address right away. To do so, please submit a ticket to https://support.lastepoch.com/hc/en-us/requests/new and we will respond as quickly as we can. This is a manual process and due to the holidays it might not be an immediate response. The goal is to get you all into Last Epoch as fast as possible while we come up with a better solution.

Hey there everyone,

We are still looking into the known bug of ‘stuck at entering Eterra’ aka ‘infinite spinning portal’. In the meantime, we have a temporary fix that will give you a LE-24 error which we can address right away. To do so, please submit a ticket to https://support.lastepoch.com/hc/en-us/requests/new and we will respond as quickly as we can. This is a manual process and due to the holidays it might not be an immediate response. The goal is to get you all into Last Epoch as fast as possible while we come up with a better solution.

We appreciate your patience and hope you enjoy Last Epoch!

Happy holidays,

-Alux

Thank you for the information! Did you also verify your email address before or after logging out of all sessions by chance?

Once you verified your email - you were able to log in immediately?

Hello there, I am truly sorry you are not able to log in and experience Last Epoch. Rest assure that if this problem persists past the 2 hours and you would like still like a refund - we will honor your request. This is on us. We are working on a solution right now but do not have a prediction as to when it will be ready.

Thank you so much for the suggested fix and posting it here! While we will continue to look for a solution to the root cause, this is valuable information.

Hello there,

This is a known bug/issue and we are working to determine the root cause. While most players are able to login after some time has passed - we will continue to work on a solution.

Thank you for your patience

Hello there,

We are not able to restore characters as they are local saves.

Sorry friend

Hello there,

Right now the upgrade feature is handled via a support ticket. We are still working on coming up with a system-level solution for this.

support.lastepoch.com

-Alux

Hello there!

Most players are able to login after some time has passed - are you still experiencing this issue? Everything looks solid on our side.

We are working to determine the root cause and this information is helpful.

thank you!

Hello there!

Thank you for providing the log, we really appreciate it. Most players are able to login after some time has passed - are you still experiencing this issue?

We are working to determine the root cause and this information is helpful.

thank you!

Hello there and welcome back! Like Vapour outlines above - all data is stored locally which means we cannot help you to recover lost data.

Hey there,

Glad to hear the issue has been resolved! If it pops again (it should not) just submit a ticket to support.lastepoch.com and we will work with you.

-Alux

Hello there,

We will need to get some more information from you to properly address this. Will you submit a ticket to support.lastepoch.com please?

Sorry for all the hassle!

-Alux

Hey there Silancia, do you mind submitting a ticket to support.lastepoch.com? We will need to take a look into your account.

-Alux

Hello there! Everything looks solid to me now. Are you still experiencing issues?

Thank you so much for the thorough and well written feedback!!!

Hello there, please submit a ticket to support.lastepoch.com and we will work with you to figure this out.

Hello there! If you don’t mind, please submit a ticket to support.lastepoch.com with your old and new account information. We will work with you to get this resolved.