AndyB

AndyB



Yesterday

Comment
    AndyB on Forums - Thread - Direct

The Public Beta client has been updated with a new build. The update notes are mostly the same as above, although have received an editorial pass and some additions:


Features

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15 Mar

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    AndyB on Forums - Thread - Direct

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Hey there Exiles,

Recently, we announced the Age of War: Chapter 4. After our developer stream, we kept on listening to you on our social channels and noted down some of the most asked questions and things you are curious about the new chapter. Enjoy reading and let us know if you have anything else you are curious about!

Is the Siege of Al-Merayah going to stay in the game?

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07 Mar

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    AndyB on Forums - Thread - Direct

Hey there Exiles! Please use this topic to discuss the Age of War Chapter 4 update and its various intricacies.

See the notes here:

https://forums.funcom.com/t/age-of-war-chapter-4-public-beta-patch-notes-7-march-2024/251094/3

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    AndyB on Forums - Thread - Direct

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  • Using the Burning Siege Boulder Trebuchet Ammo at the new Luxur Camp on Is...
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15 Dec

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    AndyB on Forums - Thread - Direct

I’ve seen reports of this as well, and this was not intended.

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    AndyB on Forums - Thread - Direct

Hey there, unfortunately I have to nix my original reply here; we’re wary of pushing these changes on a Friday and will hold off until Monday at the earliest to adjust decay timers. Our intent is still to have increased decay timers for the holidays and into January, though. I’m sorry for my miscommunication.

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    AndyB on Forums - Thread - Direct

I actually have to suck up pride and say I may have jumped the gun on the decay timer changes; we’re holding off on making changes (as noted, it’s Friday…and changes on a Friday are spooky) until Monday at the earliest, although our intent is still to increase decay timers for the holidays and into January. I’m sorry for my miscommunication.

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    AndyB on Forums - Thread - Direct

Some stragglers may still be resolved today but, as much as it pains me to say, at this point in the day I wouldn’t expect much more until after the weekend. I’m sorry.

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    AndyB on Forums - Thread - Direct

Please don’t spam tickets; that will not speed up the process. We performed an automated process that should clear up the majority of folks affected, and that process is separate from ticketing. If you were unbanned today then you would not receive an immediate reply on your ticket.

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    AndyB on Forums - Thread - Direct

Only 1 ticket is needed if you’re still experiencing issues with your account, and if you already submitted a ticket when the issue first sprung up, then you don’t need to submit a new one.

The vast majority of accounts affected by this issue should be back to normal again, but there’s going to be some accounts that still need manual intervention to fully resolve. :confused:

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    AndyB on Forums - Thread - Direct

The process has completed on our end. If you were affected, you should see your original Crom Coins balance restored and your account unlocked now. If you still see discrepancies in your Crom Coins or are still suspended, please submit a support ticket. The vast majority of cases should now be resolved, but there will be some accounts that still need manual assistance from Support to fully resolve.

If you already submitted a ticket when this issue first sprung up and are still affected, you don’t need to submit a new ticket.

Comment
    AndyB on Forums - Thread - Direct

Ah, yeah. The intended behavior of that specific weapon is that it should instantly kill T1, T2, and T3 thralls upon knockout. This was apparently not the case for a while.

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    AndyB on Forums - Thread - Direct

Hey there, can I DM you?

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    AndyB on Forums - Thread - Direct

Whether you submitted your request under Ban Appeal or Ingame Purchases won’t affect anything on your end.

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    AndyB on Forums - Thread - Direct

UPDATE: We are currently in the process of deploying said larger-scale solution and are seeing reports of success across the forums, discord, and social media. It will still take some time for it to get to everyone affected, but it’s cookin’.

Please note that you will not receive an immediate response on your ticket if you submitted one about this issue.

More news as things develop!

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    AndyB on Forums - Thread - Direct

We’re currently in the process of deploying that larger-scale solution I mentioned earlier, but will take time to propagate through everyone affected.

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    AndyB on Forums - Thread - Direct

Are they getting knocked out, or outright dying? The ‘Coup de Grace’ truncheon is intended to have some specific properties against T1, T2, and T3 humans (e.g. they’re supposed to die, not get knocked out)

Comment
    AndyB on Forums - Thread - Direct

Somewhat related to this issue and more related to the holidays fast-approaching, but yes, we’re doubling both building and thrall decay timers until January 7th. These changes should go live upon the next server restart.

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    AndyB on Forums - Thread - Direct

Some of the Exiles team are based in Oslo and Lisbon (Portugal), but most of the devs, including the engineers handling our live service backend, are based in the USA.

Yep! Support is still churning through tickets and the live services team is looking into how we can speed this process up. Unfortunately I don’t have an ETA to offer, but as soon as we know more, we’ll keep you updated. Hopefully we can break you out of e-jail soon :stuck_out_tongue:

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    AndyB on Forums - Thread - Direct

Update on this issue: Updates on Crom Coin/Suspension Issue

We are currently investigating our options to accelerate this process and hope to have more news soon. Thank you again for your patience.