BNGHelp

BNGHelp



21 Feb

Comment

Originally posted by BistoNation

It is still loading in just after the Gorgons and before the jumping puzzle

Thank you for the information.


19 Feb

Comment

Hey there. We issued a hotfix for this yesterday. Please let us know if you're still encountering checkpoint issues.

Comment

Hey there. We issued a hotfix for this yesterday. Please let us know if you're still encountering checkpoint issues.


16 Oct

Comment

Hey all, appreciate you bringing this to our attention. I've sent it in for an investigation.

If anyone has a video that shows all the effect spam, or issues where it's causing distress for you, sharing it would be greatly appreciated.


11 Oct

Comment

Thanks for the report. We're currently tracking this issue.

Do you mind sharing what platform you were playing on?

EDIT: Also, any videos you might have would be helpful.

EDIT 2: Thanks everyone. We have enough videos and information to help diagnose the cause of the issue.


17 Aug

Comment

Hi everyone. To clarify what is being shared here, it's not possible for us to simply click a button to undo name changes; that is a tool that has never existed. This is why we will be offering a name change token once we solve the underlying issues.

The vast majority of the names that were changed were in error and will be able to be used again. Only the most egregious names probably won't be able to used (i.e. a name that would go against our Community Code of Conduct).

We understand this has been frustrating, and we're working to get things out the door as quickly as possible.


13 Jun

Comment

UPDATE: This maintenance has been cancelled.


11 Jun

Comment

Originally posted by never3nder_87

The higher difficulty version of the 3 player activity also doesn't progress either the base complete 3 activities pinnacle, nor the complete higher difficulty versions pin

Thank you for the additional information. We'll begin an investigation.

Comment

Originally posted by Beginning_Flatworm25

It’s the new seasonal activity arena. I’ve done it for about 10 times and are still on step 1/3, not able to take screenshot or video rn sorry

Thank you for the additional information. I'll send this in to start an investigation.

Comment

Hey there. Which weekly challenge are you referring to? What activity did you play specifically? Would you happen to have a screenshot or video of the challenge and attempting to complete it?


05 Jun

Comment

Thank you for the report. We're currently investigating this issue.

A workaround to this issue is to open DIM or our Destiny app, click Guardian, click your character, and then select the subclass you want to use. You can also use the loadouts feature.


23 May

Comment

Originally posted by Thascaryguygaming

Does changing fireteam invites to friends only affect LFG invites? Sorry if that's a stupid question some of these tips seem like they would keep you from playing w anyone if you wanted to do a raid or dungeon type activity.

I believe it would. For that specific issue, you could always turn on your Fireteam Invites to "Public" to use LFG then change it back to "Friends Only" once you're in the activity. I understand that may be cumbersome and annoying to have to do, which is one of the reasons we're working to resolve this issue as soon as we can.

Post

We've been intensely investigating the issue that is causing players to receive the Pony error code when receiving invites and messages from other players.

To protect yourself, we recommend you perform the following in your game settings under the Social tab:

  • Turn off Friend and Clan invites
  • Set Fireteam Invites to "Friends Only"
    • If you want to use Fireteam Finder, you could turn this back to public until you start the activity
  • Set Whisper Chat to "Friends Only"
  • Remove long lapsed inactive friends and clan mates in your roster
  • and just for general security, remove players who you don't know from your friends list

We’re working to solve this issue as soon as possible. Once we announce the fix, feel free to change these settings again to your liking.

External link →

17 May

Comment

Hey there. Thanks for your report. Could you please share your Bungie Name with me so I can send it in for an investigation?


30 Apr

Post

Due to an issue preventing players from progressing in The Pantheon when joining at a checkpoint, we have disabled checkpoints for The Caretaker and Zo'aurc, Explicator of Planets.

External link →

23 Apr

Comment

We're continuing to investigate this issue.

Until a fix is implemented, players in Legend Onslaught are advised to defeat the boss and claim their rewards up to Wave 40, and then exit the activity.

Comment

Sorry about that. There was a routing issue we had to address which resulted in players being routed to the wrong environment. Should all be fixed now and we're looking at our processes to ensure this doesn't happen in the future.

Comment

Thanks for the report. We're currently investigating and hope to have more information soon.

Just to confirm, does this only happen on the Legend difficulty?

Comment

Thanks for the report. We're currently investigating and hope to have more information soon.

Just to confirm, does this only happen on the Legend difficulty?


16 Apr

Comment

Hey there.

The "Midnight Ride" quest incorrectly states that one of the available objectives is to defeat Guardians using Hand Cannons. This objective can be completed by getting Hand Cannon kills in raids and dungeons.