BNGHelp

BNGHelp



18 Jul

Comment

Originally posted by OldKingWhiter

The vast majority of the working population gets harassed. I have been harassed and had death threats, so I appreciate how unpleasant such things are. People aren't being harassed because they work at Bungie, they're being harassed because there are lunatics in the public who will harass companies and workers regardless of the company and the industry.

No one deserves it, but its just part of life in this f**ked up internet age we live in. Basing your PR strategy on the actions of 0.1% worst actors is strange to me, and I can't imagine many other industries acting this way.

We don’t accept that being harassed is “just part of life.” This kind of mindset is unhealthy, and we aren’t going to put ourselves in danger for a video game, much less Reddit.

Comment

Appreciate the feedback.

Unfortunately, devs who aren’t even CMs are still being harassed just because they work at Bungie, so using the CM account on Reddit will put a bigger target on all of the CM’s backs.

I completely understand the want to go back to how we used to respond all the time here, but that time has passed. Until everyone can feel safe again, I wouldn’t expect to see many responses from us here for the foreseeable future.

However, just because we aren’t responding often doesn’t mean we aren’t still looking at feedback. As a legend once said, “we’re listening,” and while we can’t always act on the feedback, we do share it with stakeholders every single week. So please, keep it coming.

You may find us responding more on our own Help forums, so please report any issues to us there.


03 Jul

Comment

We have no intention of abandoning Destiny; like most studios that support multi-IPs at the same time, we intend to do the same as them. You could argue about the support model we have now, which is fair criticism, but we’re working to be better.

Much like how D1 and D2 was in the first first year, if we see that the market wants something more and/or something different, we will course-correct as needed.


02 Jul

Comment

Originally posted by CycloneSP

I'm curious about the character limitations.

is this in reference to those banner alerts you occasionally display in game for certain bits of info when we first log in?

that said, on another note: what if ya'll implemented something similar to what WotC did with their MTG:Arena client when they introduced a "mail" system to provide players with news and updates and such.

tho I can def see that being a lot of work, and still doesn't fully get around the multi-lingual issue...

Yeah, it’s basically the banner system we use to send out messages like Next Week in Destiny.

A mailbox system is one of many ideas we’re exploring for the future.

Comment

What you’re asking for isn’t as simple as you think, especially due to character limitation and multi-lingual support. But we are investigating alternate methods to communicate to everyone.


25 Jun

Comment

Originally posted by ninth_reddit_account

“Investigating the cause” as if it’s not just someone put them in the wrong order?

We don’t put blame on anyone here - we look at processes to determine where something failed and then correct or improve it.

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Thanks for the report. I’ll inform our developers.

Comment

We’re aware that this issue is occurring and we’ve investigating the cause to find a fix. This also occurs with unlocked armor ornaments, too.

Comment

This is a graphical bug. We use this icon internally to quickly find the new nodes to content we’re working on so that we don’t mix them up with other nodes. They’re usually all grouped together like in your screenshot. Very strange that even appeared for you.


05 Jun

Comment

Originally posted by some_dude_4994

Hey, so immediately after I unlocked the pattern I could not shape the rocket, but now I can after a few restarts. The triumph is still not available but that is much less of a problem for me. Thanks for the support!

Glad to hear it!

Comment

Originally posted by some_dude_4994

Turns out I only had the base version of witch queen and not the deluxe edition, which is likely the base of the problem. Either way I’m out 5 deepsight resonances and would love to hear about a fix in the future! Bump in the Night Deepsight

Heya. Just to follow up, can you claim the triumph and/or shape the rocket launcher at the Enclave? We believe that the weapon should still be craftable even with the Season 17 verbiage.

Comment

Originally posted by ViralN9

...Why the f**k are they all the way back there?

Thanks for telling me where to find them!

This is an issue we’re currently investigating.

Comment

Originally posted by some_dude_4994

Turns out I only had the base version of witch queen and not the deluxe edition, which is likely the base of the problem. Either way I’m out 5 deepsight resonances and would love to hear about a fix in the future! Bump in the Night Deepsight

Thanks. I'm getting this to the team this morning.


04 Jun

Comment

Thanks for your report. Would you mind uploading an image showing that the pattern requires Season 17? In the meantime, I'll work on a bug.


03 Jun

Comment

Originally posted by Harris42007

I can't even launch ib now it says placeholder. Every other pvp mode is launch able though.

You may be in an odd state between the disabling and enabling of the modes. Try going to the Tower and back to Orbit and you should be good. If not, try restarting the game.


23 May

Comment

Originally posted by 1Leep

My friend is put into that mission, but after completing it can't progress further because it says he doesn't have the season pass despite having the annual edition

Please have your friend use the link above to contact us.

Comment

Hello. Please contact us through our Missing Item contact form and we'll be able to look into your issue: https://www.bungie.net/en/Help/Troubleshoot?oid=13681

Edit: Additionally, you should be able to access "The Descent" mission in the HELM if you aren't automatically put into that mission.


08 May

Comment

Hi. This is an issue we're aware of and are investigating to fix.