Hi. I haven't heard of this issue until now, but I'll start an investigation with the team.
Would any of you mind providing your Bungie Name to help with the process?
EDIT: Thanks all. We have enough information for now.
Also, thank you to whoever sent me a Reddit Cares message; I appreciate that you are looking out for my mental health and well-being. For those experiencing a mental health crisis, we have a list of resources through our website, too: www.bungie.net/mentalhealth.
No.
The general rule to follow is that if you feel compelled to ask that then it’s wise to change it.
Hello. We acknowledged this issue the day of launch and it is listed on our Known Issues List.
Unfortunately, this is a complicated fix and has required more time than desired to solve.
This is an issue we’re investigating
Thanks for the report. We’re aware of the issue and are investigating the cause so we can determine a fix.
Thanks for the report. We’re aware of the issue and are investigating the cause so we can determine a fix.
This is something we've been discussing with our web/app team for a few months, but Stadia's shutdown and Lightfall launch took priority. No ETA on implementation but it is on the backlog. We're hoping to utilize the blog so that maintenance and other issues can be auto-posted here.
In the meantime, you can view this page (in English) for maintenance schedules: https://help.bungie.net/hc/en-us/articles/360049199271-Destiny-Server-and-Update-Status
We're currently exploring better and faster localization to that page.
only until lightfall drops, right? or would you suggest to delete it in any case and re-download it just to be sure
Only until Lightfall drops.
How can you ensure people downloading normally tomorrow (when they are actually supposed to) will not face the same issue of needing to reinstall?
The measures above are only needed if ps5 players want to play D2 today. It won’t be possible to play D2 tomorrow until Lightfall launch, so there would be no reason to perform a reinstall.
Hi. You need to contact the store’s customer service team to get this issue resolved: https://bungiestore.com/customer-service
Those currently affected need to perform the following:
Will there be issues for people who got the preload and don't follow these instructions?
Other than not being able to play Destiny 2, no.
Edit: This is until Lightfall drops.
Greetings. Hope ya'll have enjoyed the new menu music!
The PS5 preload of Lightfall was accidentally released early in Japan and Europe. We've just finished rolling back the preload so that no one else will be affected.
Those currently affected need to perform the following:
Uninstall the game
Go to “Game Library”
Select “Your Collection”
Select the Destiny 2 icon
Select the PS5 version
On the D2 store page, select "Download” to reinstall D2
Hi. I understand how frustrating this has been. We’ve been investigating this issue since the last update went out. Our best advice right now is to close D2 before shutting down your console since it’s less likely to crash that way.
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