BNGHelp

BNGHelp



25 Jun

Comment

Originally posted by ninth_reddit_account

“Investigating the cause” as if it’s not just someone put them in the wrong order?

We don’t put blame on anyone here - we look at processes to determine where something failed and then correct or improve it.

Comment

Thanks for the report. I’ll inform our developers.

Comment

We’re aware that this issue is occurring and we’ve investigating the cause to find a fix. This also occurs with unlocked armor ornaments, too.

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This is a graphical bug. We use this icon internally to quickly find the new nodes to content we’re working on so that we don’t mix them up with other nodes. They’re usually all grouped together like in your screenshot. Very strange that even appeared for you.


05 Jun

Comment

Originally posted by some_dude_4994

Hey, so immediately after I unlocked the pattern I could not shape the rocket, but now I can after a few restarts. The triumph is still not available but that is much less of a problem for me. Thanks for the support!

Glad to hear it!

Comment

Originally posted by some_dude_4994

Turns out I only had the base version of witch queen and not the deluxe edition, which is likely the base of the problem. Either way I’m out 5 deepsight resonances and would love to hear about a fix in the future! Bump in the Night Deepsight

Heya. Just to follow up, can you claim the triumph and/or shape the rocket launcher at the Enclave? We believe that the weapon should still be craftable even with the Season 17 verbiage.

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Originally posted by ViralN9

...Why the f**k are they all the way back there?

Thanks for telling me where to find them!

This is an issue we’re currently investigating.

Comment

Originally posted by some_dude_4994

Turns out I only had the base version of witch queen and not the deluxe edition, which is likely the base of the problem. Either way I’m out 5 deepsight resonances and would love to hear about a fix in the future! Bump in the Night Deepsight

Thanks. I'm getting this to the team this morning.


04 Jun

Comment

Thanks for your report. Would you mind uploading an image showing that the pattern requires Season 17? In the meantime, I'll work on a bug.


03 Jun

Comment

Originally posted by Harris42007

I can't even launch ib now it says placeholder. Every other pvp mode is launch able though.

You may be in an odd state between the disabling and enabling of the modes. Try going to the Tower and back to Orbit and you should be good. If not, try restarting the game.


23 May

Comment

Originally posted by 1Leep

My friend is put into that mission, but after completing it can't progress further because it says he doesn't have the season pass despite having the annual edition

Please have your friend use the link above to contact us.

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Hello. Please contact us through our Missing Item contact form and we'll be able to look into your issue: https://www.bungie.net/en/Help/Troubleshoot?oid=13681

Edit: Additionally, you should be able to access "The Descent" mission in the HELM if you aren't automatically put into that mission.


08 May

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Hi. This is an issue we're aware of and are investigating to fix.


24 Apr

Comment

Originally posted by UltiPizza

A few weeks is a pretty surprising timeline to fix such an essential mod. Also, are there plans to address the multitude of other issues that cropped up since the midseason patch?

Yes.

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Thanks for the report. We’re aware and hope to get a fix out in a few weeks.

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Originally posted by Sentarius101

Hi, whats the reason for communications like these being done through BNGHelp account and not the DestinyTeam account?

No reason, I’m on a different team. I just decided to respond here since I know this type of gameplay loop can happen longer than people like.

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Hi. I understand that you’re annoyed that some quests like this make you go multiple places, but there are logistical reasons why this happens. Sometimes it’s how the quest was built as part of the overall gameplay loop and its incredibly hard after the fact to change it, such as in Season of the Forge where you had to visit Ada multiple times.

And other times it’s due to time or budgetary constraints. Full vendor performances take up much more time and budget to create than an upper torso performance in the holoprojector or just a voice recording.

In your example about going to the Farm then the HELM and back to the Farm, that’s intended as part of the gameplay loop since both locations are important to the story, but the main reason is because certain performances are hooked up at each holoprojector and we can’t put them all in the same place without other issues occurring.

We actually have many gameplay specialists who play through the content prior to re...

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20 Apr

Comment

Originally posted by Blaze_Lighter

Just in case you didn't see it, some people have been testing resilience and damage resist mods and have found no difference in their performance yet.

Resilience: https://youtu.be/yVWopqPbrmo

Mods: https://imgur.com/a/l6IRnYW

Might be a placebo, but if these reports do have legitimacy, you're definitely the one to find out!

Definitely a busy buggy week since that midseason patch eh?

some people have been testing resilience and damage resist mods and have found no difference in their performance yet.

Resilience: https://youtu.be/yVWopqPbrmo

Mods: https://imgu...

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Comment

Originally posted by PAN--

This is most defenietly not the first time you've heard about incoming damage being increased the higher fps players have lol

You're correct about that, but this is the first I've heard since update 7.0.5 went out where many players are discussing this particular resilience issue.