BNGHelp

BNGHelp



16 Apr

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UPDATE: The game will brought offline at 6:40 AM PDT, not at 7:15 as it says above. This is due to some complexicities with tomorrow's maintenance.


14 Apr

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Hello. We're aware of this issue and are investigating the cause.


09 Apr

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Hey there. We've been investigating an issue with today's Tigris Fati emblem Twitch Drop during the Destiny 2: The Final Shape Developer Gameplay Preview.

Players who were unable to acquire the code during the stream may use this code to redeem it to their account on our behalf once today's service issues stabilize. The code will not work until we solve today's server issues.

6AJ-XFR-9ND

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Hey all. A Bungie Name change token is now available to all players once again. Having seen many players mess up their name over the years, here's what we recommend that players NOT try to use due to display issues.

No, this isn't to tell players to stop using (Adept). That's your choice.

By display issues, we mean that any non-supported languages or characters won't display like you think they will and instead will appear as random code.

Please keep in mind that the following are NOT recommended for the above reasons:

  • Blank characters
  • Unicode characters outside game-supported languages
  • Emojis
  • Punctuation outside game-supported languages

More information about Bungie Names can be found in ...

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27 Mar

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Originally posted by TheOfficialProtostar

Protostar#3499

Thank you. I'll follow up if I have any more questions or if I have an update to share.

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Hey there. Thanks for your report.

Could you please share your Bungie Name (including the four digits) with me so we can look into your account and see what's going on?


20 Dec

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In addition, the issue affecting players losing Dawning materials after creating 2nd and 3rd characters has been resolved. All players can now safely create new characters again.

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UPDATE: The issue affecting players losing Dawning materials after creating 2nd and 3rd characters has been resolved.

All players can now safely create new characters again.

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Originally posted by jazpexL

Im curious when i can get my master warlords ruin ghost shell because i did it day 1 and when i claimed the triumph i got ghos of the deep sparrow

We are planning to send out a fix for everyone affected with incorrect rewards after the new year.

Unfortunately, we had to fix the triumphs first before we could begin gathering accounts that were given the incorrect rewards., and that has taken more time than anticipated.

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Originally posted by StarAugurEtraeus

Mine has my deadname

And what a silly mindset to have

We could do it freely before since it was just our platform name

Why not anymore

Like wow it doesn’t affect you and you’re fine good, but some of us wanna change it for personal reasons or we got hacked and trolled, or a spelling error, or a sibling changed it

Such a simple request and idk why people downvote me every time I darn ask

If you are using a deadname that is causing you stress, please fill out this contact form and we'll be able to assist you.

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Originally posted by thylac1ne

The event card says the event is going on for another 69 days, is that incorrect?

Yes, that's incorrect. The correct end date is on January 2, 2024, at 9 AM PST (-8 UTC).


19 Dec

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Originally posted by Hawkmoona_Matata

I noticed you also put out an in-game alert for this, so that's quite timely, appreciate the concurrent responses for both in and out-of-game communication.

Wouldn't be Reddit without me asking though, so I can't help but inquire, any news on word about the Restoration+Empyrean bug? Where refreshing it resets the timer to its base value rather than adding to it?

any news on word about the Restoration+Empyrean bug?

Yes, we've been investigating that issue for a while. It's currently scheduled to get fixed this season but I'm not sure of the exact timeline.

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Originally posted by Astr0kittenz

Any word on the Reveler title being stuck on 15/16 for the Christmas event?

That issue will be fixed in January, so post-Dawning. The fix will be retroactive so anyone who should have earned that triumph will earn it in January.

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Originally posted by Ryan_WXH

Any word on snowball upgrades not functioning at all?

Unfortunately, that issue is still being investigated.

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UPDATE: The issue affecting players losing Dawning materials after creating 2nd and 3rd characters has been resolved.

All players can now safely create new characters again.

Previous comms:

Due to an issue, we recommend that players DO NOT create a new character during the Dawning until a fix can be deployed. Otherwise, earned Dawning materials will be lost.

An update will be provided when this issue is resolved.

External link →

17 Dec

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Appreciate the feedback. We're working to continuously improve this system. Please send us your feedback here if you have a moment - this will ensure the proper team receives it.

As we announced in various TWIDs and here on reddit, this is a multiphase rollout and we're working to resolve user ...

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08 Dec

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We've added a contact form for players to submit unexpected issues they encounter with our text chat filter.

We've also made a dedicated FAQ on the filters and how they work.


05 Dec

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Destiny 2's text-chat filters have been updated with Update 7.3.0.1.

  1. To minimize unintended behavior, this will be the first step of a multiphase rollout. We will continually audit the filter’s performance and update its rules.
  2. Players can still toggle “Allow Profanity” on and off through the in-game social settings. However, in the initial rollout, some of these settings may be overridden by the new filters. This means some players may temporarily see terms that were previously hidden by their personal settings. We are working to resolve this in a future phase.
  3. The system will prioritize the 13 languages/dialects officially supported by Destiny 2. Players chatting in non-supported languages may experience the system filtering out words that do not violate the Code of Conduct. We’re working on an FAQ with details about this and related questions.
  4. Initially, the filter system will automatically filter language but not affect any player acco...
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