BrenonHolmes

BrenonHolmes



28 Mar

Comment

Originally posted by fatalbyte

Yes sir. It happens to me too. The screen just “freezes” & you have to just hit the skip expedition results and go to your loot. However, the cache items aren’t there. They pop in the expedition screen.

Edit: going to freeplay and exiting or relaunching the game usually allows the vanity items to pop in your forge.

Hmm, ok - thanks for the information! I'll make sure we have a bug filed. 😊

Comment

Originally posted by Igglez83

/u/BrenonHolmes Brenon, not sure if you can speak to this, but my expedition results screen consistently hangs up on “recording victories” now and I can’t see what was in the Elysian Cache. Is this a known issue?

It just hangs? You don't get a connection error?

Comment

Originally posted by FiveGuysAlive

And the health bug?

Edit: Thanks for the reports - we're aware that people are still seeing this issue.


27 Mar

Comment

Originally posted by Revanche123

Huh, that is interesting.

So if I understand from other posts correctly you have a simulator that drops items (I'm guessing for an individual or does it simulate a team?) And you track that to make sure the percentages are where you want them as well as the correct type.

Then you also have live metrics telling you in broad terms how closely for the entire population those numbers are matching up?

So even with those tools the bug, which my friend and I have experienced though my GF has not can only be reproduced at scale?

I actually find that kind of cool.

I know you're busy but, have their been similar bugs you've found and in general terms do you know why tools for finding them didn't work and you needed to rely on reports on a massive scale to track them down?

That's pretty much it, yes. 😊

When we're doing simple tests we generally just use a dedicated server running on a local computer which is fairly different from a linux VM running on a cloud platform. Beyond that, the environments and how some of the online services run are slightly different as well (internal vs. external).

Generally, issues at scale have to do with load - so one person hitting one server doesn't demonstrate a problem... but a million people hitting tens of thousands of servers does.

Comment

Originally posted by jeffdeleon

What about legendary components for the wrong class?

I'm at 200 hours played. 2 of the classes I play have more legendary components than the one I do play.

It's awful. I need armor and shields on my main in order to progress.

That's also a bug - we're still looking at that one.

The crappy part about that bug is that it only seems to reproduce at scale... so we've been trying to tackle this one from a few different angles to try to identify exactly where the problem is.

Comment

It's a bug, as Jesse mentioned we're working on fixes now.


24 Mar

Comment

Freeplay servers have a shelf life, we keep them rotating... You get a notification when there's two hours left before it shuts down (and then additional notifications when it's a lot more imminent) 😊.

Comment

Your best bet is to reach out to EA help https://help.ea.com/

Beyond that, message me your Origin ID (or XBox or PSN ID) in a PM and we can take a look at it on our end as well. But do please reach out to EA help first 😊.


21 Mar

Comment

Originally posted by pr0t0cl0wn

How about you just tell us what they’re supposed to say until it get fixed so we have a clue

Good idea 😊.

It looks like:

  1. Arcanist
  2. Freelancer
  3. Sentinel
Comment

Originally posted by Symej

Can they? Yes.

Will they? They will look into it.™

I'm looking into it now! 😊


20 Mar

Comment

Originally posted by Rollin-Bones

If all of this shows it's working as intended, then why is there such perceived disparity between drops people are experiencing?

Is there a quick rule of thumb for what players should normally expect to see?

That's a good question, and it's something that we're looking into. 😊

All my post was really meant to indicate was that the base systems seem to be working as intended... not that there isn't another issue at play here.

Comment

Originally posted by takeshikun

Not currently, just wanted to call it out as something I've seen since you mentioned pilot level was tied into it and I hadn't seen anyone report the swapping thing specifically before. I do know I've seen posts saying they've gotten it since then though, if I catch another I'll tell them to ping you, if that's cool.

For sure, thanks! 😊

Comment

Originally posted by moak0

Hi. I'm really grateful that you responded in the first place, and I hate to be a bother, but is there any word on this?

At first blush, everything seems to be correct - but I want to dig in a bit more to be absolutely sure. 😊

Comment

Originally posted by TommyG-87

I'm sure you genuinely believe that, but then Ben also insisted that the health bug was just a UI bug. I'm only 1 person so I've only got so much data to work with, but after reading that post and testing it myself I found it to be accurate.

Ah, sorry - I should probably be more clear... I'm not saying that there's not a problem. I'm not trying to be dismissive of what some folks here seem to be indicating, all I am saying is that the base system does not work this way.

I'm not discounting that there could be something else at play... which is why we're doing some more in-depth investigation. 😊


19 Mar

Comment

Originally posted by takeshikun

I believe there is a glitch that causes you to occasionally swap levels with friends/recommended people, which may explain some things. I made this post a few weeks ago where my 450 (pre-buff) colossus showed as power level 81 for a bit. In the same instance, I received only common/uncommon items (before that change as well) for the first few chests. I found out after making that post that my friend (just on my list, wasn't playing with them or anything) was a level 81 colossus at that time. I know there's other people experiencing a similar issue pretty much permanently, only getting common/uncommon items while doing GM1+ stuff, so possibly related.

Are you still getting into states where you only get whites and greens? I believe we fixed a related bug as part of 1.0.3

Comment

Originally posted by dirtprophet

Dagwood. Best ever. No matter how much I like Anthem, that sandwich, at that time, was a cataclysm all its own to me. Loved it. Thanks for asking btw.... :) Sorry for the snark, I truly love the game, but there's a few issues (looooaaaddd screens) that make it a tough love for me.

Hehe... No worries... But now I'm hungry... 😋

Comment

Originally posted by dirtprophet

omg, right? Last night I made a sandwich and sides and started eating before I made it in game...

Was it a good sandwich?