CCP_Arcade

Update 00:10 - Tranquility remains offline but we are making progress in identifying the underlying cause.

Posting this here as well as in the original post:

Update 22:20 - We do not expect that Tranquility will be accessible for at least the next couple of hours, most likely longer. Our Ops team are exploring all possibilities as to the cause of the outage.

Edited for grammar.

Appreciate you re-posting the message. We try and give as much information as we can and manage expectations. It would be disingenuous to post information that is untrue or raise expectations only for them to be dashed. We’re as honest as we can be, even if that means we have very little information to provide.

Please submit a ticket via [email protected] if you wish to have any loss investigated for a possible reimbursement.

Back in July we posted that Singularity would remain inaccessible throughout July and August and that we would provide a further update as September approaches. We’re now ready to update you on the plans for Singularity test server.

For the foreseeable future Singularity will only be open during specific testing windows rather than being always accessible. The aim is to focus testing on work-in-progress features rather than general access ...

Yesterday, we introduced the Foundation Day pack featuring the Wisdom of Gheinok booster. After listening to community feedback and consulting the CSM, we agree that the booster’s exclusivity tipped the balance unfavorably. This was not our intention, and we appreciate the passionate feedback we’ve received from you.

Effective immediately, the ‘Wisdom of Gheinok’ booster has been removed from the Foundation Day pack (however those who have already purchased the pack will not have the booster removed).

We value your input and continue to take your feedback seriously as it guides our decisions and helps shape the world of New Eden.

After today, May 24, EVE Anywhere, the service enabling EVE Online to be played in-browser, will be discontinued.

Sincere thanks to all the pilots who have played EVE Online via Anywhere.

o7

As messaged in the original post of this thread, from today (Monday May 22) PLEX payments will no longer be accepted through EVE Anywhere.

EVE Anywhere will discontinue this week on May 24.

Hey, we are aware of the issue and looking into a resolution. Thanks for your patience.

Update: EVE Anywhere is back online. Thanks again for your patience while this was resolved.

Hey,

This is indeed an omission. The Daily Challenge will return tomorrow after downtime (11:00 UTC).

-CCP Arcade

Apologies. I should have linked my forum post in this thread. Thanks @Geo_Eclipse_Oksaras.

Hey all,

We are aware that some players are encountering errors when attempting to complete the ‘EVE Online Quarterly Survey January 2023’.

https://survey.alchemer.com/s3/7164746/EVE-Online-Quarterly-Survey-January-2023

We’re investigating and will keep you informed via this forum thread.

Thanks to anyone who has been able to complete the survey! It’s genuinely appreciated.

Update 16th Jan 11:00 - Survey has been closed while we investigate.

Update 17th Jan 10:50 - After further investigation we have decided to close the survey.

If you were unable to submit a survey response and still wish to be included in the PLEX draw, please contact support via ...

We’re adding the info to the launcher now.

Maintenance has started and thus in-game search will be affected. We’re adding this info to the launcher for better visibility.

Statistical capsuleers,

Many of you will have received an email recapping the achievements of your characters over the past year.

If you have not received the email or wish to get statistics about a different character on your account, please send an email to [email protected] with the name of the character you wish to receive ‘End of Year’ stats for.

The character you are requesting stats for must be on an account associated with the email address you are sending the request from.

In January we will collate the requests and send out a new batch of emails.

The ISK rewards were distributed on Friday the 9th December. Thanks again for your patience and for participating.

Hey,

We’re aware of an issue in which participants in ‘Prophecy FFA Proving Grounds’ are not receiving the ISK rewards.

This issue will be resolved at downtime tomorrow (26th November) and anyone who has earned ISK between downtime today and tomorrow will have their ISK rewards granted to them next week.

We will update this thread once the ISK rewards have been granted. Thanks for your patience and enjoy the weekend.

-CCP Arcade

Hey,

As per CCP Explorers reply, it looks like this was a local internet issue rather than any problem with the Tranquility server. Best recourse would be to contact your ISPs.

Apologies for the English post.

If you are using MAC OS Ventura (version 13.0) and are unable to start the game then please download the latest version of the launcher and install it. You should then be able to start the game.

Hey,

A new version of the launcher was just released. If you download the launcher then install it the issue should be resolved.

If you have already switched your systems language then simply start the launcher, let it patch. This should resolve the issue and you are free to switch back your OS language.