CCP_Dopamine

Poor wording on my part. The compensation will be handled with everyone in mind.

Good day,

• Chat issues have been updated from ON-GOING to MONITORING. The main connectivity problems appear to be resolved and chat should function properly. Let us know if you are still having issues with the chat right now.
• The situation with players being completely unable to access the game seems to be better overall. We are paying close attention to any reports and internal metrics that could indicate otherwise.
• Connectivity and chat issues can still manifest when our services come under a DDoS. Improvements are the subject of ongoing discussions between our team and mitigation partners.
• While our primary focus is on ensuring that our services are operational we have been having conversations about the compensation for affected players. We are formulating a plan and will share more on that at a later time.

Thank you.

Known Issues:

To be added if any are identified

Please use this thread for general feedback and discussing known issues with the Mac client.

Quick Info:

• Full Patch Notes

Other Information Threads:

• ...

Known Issues: (Updated as of downtime 13th Feb)

User Interface:

• Wormhole/Incursion effect icon not removed correctly after login in affected system
• Mining Drone Blueprints have no item icon
• Right Click menu “Make Boss” option is missing
• Customs Offices are not appearing in the right-click menu
• Entering extremely large numbers in the “Suppress if balance change under” wallet field will result in errors.
• Clone status does not update while logged in
• Stack All in containers does not work
• HyperNet filtering occasionally fails to return matching offers
• Contract prices are not maintained correctly when the contract is copied
• Moving PLEX through the asset window to the PLEX Vault fails in most remote systems.
• Pasting a number with the “ISK” suffix into a price field fails
• Impossible to invite to fleet via right c...

Please use this thread for discussing and reporting known issues.

Quick Info:

• Full Patch Notes

Other Information Threads:

• ...

Please use this thread for general feedback.

Quick Info:

• Full Patch Notes

Other Information Threads:

• ...

PATCH NOTES UPDATES:

Greetings,

The Patch Notes for the February 2020 release are now available. As always, we will keep updating the main page with all subsequent point releases but to increase their visibility each update will also be posted in this thread.

Hello,

I understand that you would like to know more details on the steps taken to improve the situation in the last days, but we are keeping our messaging intentionally vague to avoid giving out information that can be used by the entity behind the DDoS. Thank you for your understanding. Now, a weekend report:

• Login issues persisted over the weekend for some players. The launcher message expired but has been brought back to inform pilots about potential issues. The work with our mitigation partner continues to limit the impact of any DDoS attempts on our services.
• The in-game chat continues not to be working properly for some players.

Good day,

Today’s status report:

• Issues with the connectivity continue to affect some players, and while we see a positive trend the matter still causes a problem for some players.
• Reports about display issues and lost connection to the in-game chat channels are being investigated.
• All items remain to be on top of our priority list and teams continue working on improvements around the clock.

Hello,

Please find the new status update below:

• The situation is improving and we see less unsuccessful logins overall in the last 24 hours.
• Chat also looks to be in better shape, but some problems are still being reported.
• The team continues the investigation while keeping a close eye on the health of our live services.
• We were also speaking with our industry friends when looking at different options that players can consider, and would like to suggest trying GeForce Now service as a way to play EVE Online. Nvidia is currently running an offer on their premium service offering a free three-month trial which could help access ...

Good day, brave Pilots,

I have another status update:

• Improvements were made that should have a positive effect on the stability of our services. However, the issues are not resolved and we are under a constant threat.
• Teams continue investigating various problems to improve on or find alternative solutions that can help elevate the issues in the meantime.
• Your reports on problems outside of the standard connectivity issues are being closely monitor, and we have active internal discussion on various topics with relevant teams.

Thank you for your patience and understanding.

Greetings,

Reporting in with a status update:

• Chat issues are still prevalent. We are working with our partners on implementing different solutions that are aimed at improving the situation across the board.
• Login issues and abrupt loss of connection continues to be a problem. We are closely working with our mitigation partner to minimize the impact the current situation has on the players. Your reports have been very helpful, please keep reporting your issues to us via forums. Twitter, and other social media - we are monitoring every possible communication channel there is.

Here is a quick status update:

• Chat issues changed from MONITORING to ON-GOING as players are reporting problems with the service being unreliable.
• The investigation to improve the overall situation has been on-going and will continue while teams are working on finding solutions to the service stability problems.

In order to centralize and improve the communication on the status of on-going problems, we have set up a new megathread that will be used for the duration until issues are resolved.

In order to centralize and improve the communication on the status of on-going problems, we have set up a new megathread that will be used for the duration until issues are resolved.

In order to centralize and improve the communication on the status of on-going problems, we have set up a new megathread that will be used for the duration until issues are resolved.

UPDATES:

03/02/2020 @ 16:34 UTC

• Chat issues changed from MONITORING to ON-GOING as players are reporting problems with the service being unreliable.
• The investigation to improve the overall situation has been on-going and will continue while teams are working on finding solutions to the service stability problems.

04/02/2020 @ 12:55 UTC

• Chat issues are still prevalent. We are working with our partners on implementing different solutions that are aimed at improving the situation across the board.
• Login issues and abrupt loss of connection continues to be a problem. We are closely working with our mitigation partner to minimize the impact the current situation has on the players. Your reports have been very helpful, please keep reporting your issues to us via forums. Twitter, and other social media - we are monitoring every possible comm...

Dear Pilots,

Let me shed more light on the issues we have been experiencing for the last several days.

The DDoS attacks that started over a week ago have been on-going and the majority of the problems you all have been dealing with are a direct result of this. Our teams and partners have constantly been working on minimizing the interruption to our services, however, the experience for many pilots have still been suboptimal. Please accept our sincere apologies for the inconvenience it has caused you.

We understand that the inability to properly play EVE Online has been the source of frustration and it is our highest priority to do everything within our power to restore and maintain a high level of service that you expect from us.

We have been continuously monitoring all communication channels to gauge the impact on the players. Thanks to everyone who took the time to report in. I want to do a better job at clearly communicating the status of the problems ...