EA_Atic

EA_Atic


14 Oct

Comment
    EA_Atic on Support Forums - Thread - Direct

Hey, @alpha90000  have you tried our connective guide and see if that helps? 

 

Let us know what you tried.

 

/Atic 

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    EA_Atic on Support Forums - Thread - Direct

Hey, @Darkshadejaha  have you tried our connective guide and see if that helps? 

 

Let us know what you tried.

 

/Atic 

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    EA_Atic on Support Forums - Thread - Direct

Hey, @PsyhiX69  can you try a clean boot to see if any programs are messing with APEX and turn off any overlay programs, such as Discord or Nvidia experience.

 

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Comment
    EA_Atic on Support Forums - Thread - Direct

Thanks for all the deatils! @Dizac92 

 

How is temperature looking in your PC and i assume you are playing on laptop? 

 

/Atic 

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05 Oct

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    EA_Atic on Forums - Thread - Direct
Correct! @Sian-Lotus

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    EA_Atic on Forums - Thread - Direct
Should work as long as Steam and PSN account is linked to the same EA Account @Sian-Lotus

Are you asking for the beta or when the game launches?

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    EA_Atic on Forums - Thread - Direct
What are you trying to do? @Sian-Lotus

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04 Oct

Comment
    EA_Atic on Support Forums - Thread - Direct

I see @scrawnybwoy 

 

Can you add a Dxdiag so we can see what hardware and drivers you have? 

 

What's the full error code you are getting? 

 

/Atic ...

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03 Oct

Comment
    EA_Atic on Support Forums - Thread - Direct

Hey, @nszkmw2  have you tried our connective guide and see if that helps? 

 

Let us know what you tried.

 

/Atic 

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    EA_Atic on Forums - Thread - Direct
Its because we use a pre-order system and not a pre-purchase system @Mindaros @CyberDyme

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30 Sep

Comment
    EA_Atic on Support Forums - Thread - Direct
What platform are you on and what kind of network set up do you have? @Ouigee1

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    EA_Atic on Support Forums - Thread - Direct

Hey there @MurksX  sorry to hear about the experience you have had with contacting EA Support. 

 

Have you tried reaching out to EA Support on Facebook or Twitter? 

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Comment
    EA_Atic on Support Forums - Thread - Direct

Hey, @Morisaki37 when it comes to missing items and suspect account issues, it's not something we can help with on the forums, and you need to reach out to our game advisors on EA support.

 


How to get in contact with EA support:
https://help.ea.com/en/contact-us/
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    EA_Atic on Support Forums - Thread - Direct
@ErrorToYou  Can you do a bug report here: https://answers.ea.com/t5/Bug-Reports/bd-p/apex-legends-bug-reports-en   It helps us to track the issue.    Thanks!   /Atic Atic.png

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    EA_Atic on Forums - Thread - Direct
We take the money about 1 week before a game launches until then it will say processing, make sure you got money on the account at that point. @QeuRoo

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27 Sep

Comment
    EA_Atic on Support Forums - Thread - Direct
What platform are you on? @xDarkomantis

Have you tried reinstalling the game?

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    EA_Atic on Support Forums - Thread - Direct

Hey, @bambiwarrior911  can you try a clean boot to see if any programs are messing with APEX and turn off any overlay programs, such as Discord or Nvidia experience.

...

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    EA_Atic on Support Forums - Thread - Direct
Is it still happening for you? @AberrantZombie

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Comment
    EA_Atic on Support Forums - Thread - Direct

@MrWhoopa  Could you try to power cycle the console and see if that helps. 

 

How to power cycle: 

  1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.
  3. Important Make sure that you wait at least 10 seconds. This step resets the power supply.
  4. Plug the console power cable back in.
  5. Press the Xbox button on your console to turn it on.

Thanks!

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