FatsharkJulia

Are you still experiencing this, @Jasper_of_the_Dawn? Would you like me to help you with a refund?

I’ve raised this with our developers for investigation, but I suspect some relation to your GPU drivers. Could you try a clean re-installation?:

Sadly we’re not able to, especially in cases like this where there is no crash data to work with.

I’m happy to help with a refund, and I’ll DM you shortly.

No problem, could you DM me the URL to your Steam profile please?

I’ll let you all know the moment I know about how development intend to remedy this.

We are actively looking in to reports of issues with items purchased recently from Sire Melk’s.

Existing reports may be merged here, to help us keep track of the issues being reported.

I think we might have the incorrect darktide_launcher.log from the Beta period. Please could you upload the log using the instructions below?:

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\MicrosoftStore\Darktide
4. Locate the darktide_launcher.log in this directory

Thank you for letting us know - I’ve raised this with our developers.

Would you be able to upload (as opposed to copy-pasting) your logs instead please?

This is unfortunately a complicated issue and much of the required crash data is missing, which is an issue in itself that we need to resolve.

Could you see if anything here is able to help?:

Could you try playing after a ‘Selective Startup’? I suspect some interference from an external application here:

1. Press the Windows key
2. Type ‘msconfig’ and select ‘System Configuration’
3. On the ‘General’ tab, select ‘Selective Startup’
4. Deselect ‘Load Startup Items’
5. Reboot your PC
6. Launch as normal, and see if the issue persists

Could you try launching directly via the Darktide.exe in the binaries directory, and let me know which error is displayed please?

Steam\steamapps\common\Warhammer 40,000 DARKTIDE\binaries

Can anybody experiencing this error tell me which part of the world they’re playing from, please?

Could you make sure ‘IObit Malware Fighter Scan…’ is disabled prior to launching?

Could you see if you can load in after a ‘Selective Startup’, please?:

1. Press the Windows key
2. Type ‘msconfig’ and select ‘System Configuration’
3. On the ‘General’ tab, select ‘Selective Startup’
4. Deselect ‘Load Startup Items’
5. Reboot your PC
6. Launch as normal, and see if the issue persists

Sorry to hear this. It’s unfortunate there is no log, did you have Darktide open at the time of writing this? I ask is the log is updated on exit.

Are there any updates available for your network adapter? Please check via Device Manager → expand the ‘Network adapters’ dropdown → right-click your network adapter and select ‘Update driver’

Rest assured this is still on our radar and we’ll soon be implementing additional logging to pin this error down.

Does this occur after selecting ‘Play’ in Steam, or in the launcher?

@Roibr I believe this is driver-related. It’s possible this is tied in with the notorious GPU-related crashes we’re currently contending with, but could you try a clean re-installation of your GPU drivers?: