FatsharkJulia

FatsharkJulia



17 Apr

Post

We are aware of an increase in performance-related complaints after the ‘Path of Redemption’ update.

Please continue submitting your reports in the ‘Performance Feedback’ category, as this assists in our investigation.

Comment

We’ll look in to this. Thanks for taking the time to let us know!

Post

This is on our radar, and another player here is having the same issue. I wondered if this might help?:

NOTE: If Steam Cloud saving is enabled for Darktide, this may automatically restore the AppData and consequently cause the error to resurface. You can disable Steam Cloud Saving for Darktide via the Steam client by:

  1. Navigate to your Steam library
  2. Right-click Darktide
  3. Select ‘Properties’
  4. On the ‘General’ tab, scroll down to ‘Steam Cloud’
  5. Disable ‘Keep game saves in the Steam Cloud for Warhammer 40,000: Darktide’

NOTE: This will reset any custom keybindings.

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to: AppData\Roaming\Fatshark
  4. Delete the entire ‘Darktide’ directory

You will then need to use the ‘Verify Integrity of Game Files’ option, which is accessible via the Steam client and...

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Comment

I have to ask - how much space do you actually have remaining on the SSD?

Comment

Sorry about that. I’ve refunded your purchase.

Comment

I understand you’ve been able to resolve this with a reinstallation. Please let us know if you have any other problems.

Post

We’re looking in to this, but in the mean time, could you please disable Steam Cloud saving + delete your AppData?:

NOTE: If Steam Cloud saving is enabled for Darktide, this may automatically restore the AppData and consequently cause the error to resurface. You can disable Steam Cloud Saving for Darktide via the Steam client by:

  1. Navigate to your Steam library
  2. Right-click Darktide
  3. Select ‘Properties’
  4. On the ‘General’ tab, scroll down to ‘Steam Cloud’
  5. Disable ‘Keep game saves in the Steam Cloud for Warhammer 40,000: Darktide’

NOTE: This will reset any custom keybindings.

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to: AppData\Roaming\Fatshark
  4. Delete the entire ‘Darktide’ directory

You will then need to use the ‘Verify Integrity of Game Files’ option, which is accessible via the Stea...

Read more
Comment

Would you be able to share a screenshot of this issue with us, please? :slight_smile:


16 Apr

Comment

This is a little complicated unfortunately, and we won’t be able to assist in this situation. Please accept our apologies.

Post

Solid advice above!

  1. Uninstall the Visual C++ 2019 Redistributables
  2. Reinstall the Visual C++ 2015, 2017, 2019, and 2022 Redistributables: Latest supported Visual C++ Redistributable downloads | Microsoft Learn
  • You may be prompted with an option to repair, as opposed to install. In which case, you may proceed with the option to repair
Comment

Regrettably, we can only refund items purchased within the past 30 days. Apologies.

Comment

Please could you upload the corresponding console log here, please? That would be really helpful for us to identify the issue. Thank you!

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Comment

We are looking in to an issue in which the Ogryn’s head renders incorrectly after trying the Personality Scourge.

Existing reports may be merged here, to help us keep track of the issues being reported.

Comment

The ‘Atoma’s Elite Guard’ Penance is incorrectly named ‘Miraculous Survival’.

The requirements for this Penance are: As a team complete an Auric Damnation mission without anyone getting downed.

Existing reports may be merged here, to help us keep track of the issues being reported.

Comment

We are working on an issue in which the ‘Auric Storm Survivor’ Penance does not progress as expected.

This will be resolved in our upcoming hotfix.

Existing reports may be merged here, to help us keep track of the issues being reported.

Comment

Thanks Bath, all done!

Comment

This should be resolved in our upcoming patch. Thanks for your patience all!


15 Apr

Comment

I can only refund the entire set unfortunately, which would then require you to re-purchase the headpiece. If this is okay with you, please unequip the headpiece and let me know once done. :slight_smile: