Thanks @CobaltNinja! I’ve shared this internally.

If you add/edit any additional findings then please drop a comment and tag me and I’ll make sure any new information makes its way to our developers too! Much appreciated

Very welcome happy heretic purging!

Hey @Ulgo!

The images are just a tad blurry eh!

However, between those and your comment wishing to ideally return all Psyker cosmetics… I’ve been able to refund the following for you!

• All Psyker purchases made within the past 30 days (we’re only able to refund within a 30 day period)
• Blaze Force Sword (Shrineguard Cerulean)
• Commando Kravlenko Veteran cosmetics

10,900 Aquilas have been returned to your available balance

Edit - just to update and in...

Just to add, you may have to restart Darktide to see the change!

@Ulgo, I’ve now levelled up your Veteran to lvl 30 again for you

@Ulgo, sorry to hear this

Unfortunately, we don’t have the ability to restore operatives currently due to limitations in our backend. This is something our developers are aware of and are working on.

Though, what I can do for you is level up a new Veteran, however this would be without any previous equipment as once it’s deleted we’re unable to retrieve this data.

If this is of interest to you, please create a new Veteran character and proceed to the Mourningstar hub. Once done, please let me know and I can do the rest from there!

To add,

Windows 10 ver. 1607 is a specific version of Windows 10 that is no longer supported. This is due to this version being end-of-life since 2019:
https://learn.microsoft.com/en-us/lifecycle/announcements/windows-10-1607-end-of-servicing

We can only recommend if you are using ver. 1607 to upgrade to another version of Windows 10, or to Windows 11.

Hi @CobaltNinja,

We suspect this may be a case by case issue. If you notice this and can provide specific examples of the subtitles and VO not matching, that would be very helpful for us to resolve them Thanks!

@all, just to provide an update on this (sorry it took so long!)

This has been reviewed internally, and due to Windows 10 ver. 1607 being end-of-life since 2019, this is a specific version of Windows 10 that we are regrettably unable to support.

Hi @Zassaliss,

Unfortunately we’re restricted and can only refund purchases in full, so we would only be able to refund the complete bundles (if they were purchased within the last 30 days)

Please let me know if this is something you’d wish to do.

@CobaltNinja, I’ve changed your Ogryn’s name to ‘Tony’ as requested and that’s correct that we can’t currently change operative personality. Apologies!

No problem! A space was not allowed either unfortunately, so I’ve changed your operative names to ‘shifty-jesus’

@Termio, this bundle has been refunded for you

@Vlithlyrr, refunded both for you.

Hi @w740f5mvu,

We’ve checked your account and can see your contracts refreshed today, and that the same character does have tracked progress from last week.

It’s not clear, which I fully appreciate, but in order for contract progress to track each week you must visit Melk’s store first. Could this be why?

We’re discussing this internally and looking at ways for this to be made clearer and improved. Apologies for any confusion.

Hi @shifty_jesus,

Unfortunately, the name validation won’t allow for the underscore. It’s possible to change names to:

• ‘shiftyjesus’
• ‘shifty-jesus’

Please let me know if either of these name options work for you, or if you’d like to change to anything different.

@Kamar, no problem - I have refunded this for you

@ShockTrooper, done! Refunded both of these for you

Hi @borealflamingo,

No problem! Here are your character backstories -

Bébou (Ogryn)

(Homeworld) Mornax
A small, grim, mining world known for its hellish conditions, which produce a famously hardy and dour populace. You were born on Mornax.

(Childhood) Tunnel Sentry
Not yet fully grown and able to slip through tight confines, hive youths make excellent tunnel sentries in the mines. It is dangerous work, and crippling injuries or death are all too common.

In your early years you were a t...

@Fizland, apologies and thanks for the report!

I believe this is a code-related crash which I’ve flagged to the development team. We’ll investigate!