FatsharkLev

@Molotov, I’ve refunded this cosmetic and returned 700 Aquilas for you

No problem I have refunded this cosmetic for you.

Oh I see! Thank you again for the update.

I hope that you’re able to resolve the hardware issue without too much trouble

Thanks for the update!

please let me know how this goes.

@Nicoy, your account has now been repaired, so the issue should be resolved.

Please let me know

Hi @Nicoy,

Sorry to hear this.

It appears that your account data has somehow become corrupted in the backend. I’ve requested for one of our backend developers to repair your account data. I’ll let you know as soon as I hear back from them.

Thank you for your patience.

Hi @Polludox,

Sorry to hear this.

A reproducible crash for Weaves is on our radar currently - so this might be the one we’re investigating.

Just in case though, could you please provide me with your console log from the session this crash occurred so we can check?

Hey @Omniatua,

Sorry to hear this.

Firstly, please try reinstalling your GPU drivers:

• https://support.fatshark.se/hc/en-us/articles/360021233554–PC-How-to-Perform-a-Clean-Re-Installation-of-Your-NVIDIA-GPU-Drivers

• ...

Hi @GoatWalrus,

Sorry to hear this.

There appears to be an unusual issue with your GPU when launching. I recommend trying a fresh driver installation. Please see:

Hi @lysolet,

This new crash report actually shows a GPU-related crash is occurring now.

Please run through our GPU crash solutions, here:

Hi @overmind,

No problem - I have reverted the trait extraction and returned your Agripinaa Mk VIII Braced Autogun (523) to your Veteran.

@plsworkbruh, no problem, I have refunded this cosmetic for you

Done!

@GreyHalf1299, sorry to hear this!

I’ve checked your account in the backend and your account data appears to be correct, with no data corruption - which is good!

In case the backend errors were due to a temporary connectivity issue, could you please check to see if they are still occurring now and let me know?

Thank you!

Hi @lysolet,

Sorry to hear this.

Could you please try switching to Direct X11 using the ‘Settings’ menu within the Vermintide 2 launcher and let me know if the crashing persists?

Thanks!

Hi @IRstaR,

There appears to be an issue with your GPU crashing on launch.

I recommend trying a clean reinstallation of your GPU drivers. Please see:

This issue has been resolved as part of Hotfix 5.3.3

Services should now have returned to usual.

We have also released Hotfix 5.3.3, which addresses several common crashes - so stability should be improved across the board now hopefully!

This crash has been fixed as part of Hotfix 5.3.3

Thank you! From your log I can see you’re running into a known crash - which is the current most commonly encountered crash by all players.

Please rest assured that we’re working to resolve this one as a top priority, and hopefully we’ll have a this remedied with a hotfix early this coming week.

I’ll merge this post to the pinned thread for this issue.