FatsharkLev

Hi @KolyaManushka,

Unfortunately it appears that you are running into a current known Server Error issue, which appears to be affecting players (at least primarily) in Russia, Latvia and Sweden.

What ISP do you use?

We’ve reached out to our Backend Service Provider who are now investigating into the issue, and we’re waiting for an update from them.

Unfortunately, I don’t have an immediate solution for you, but rest assured we are on the case.

You can view other threads on this issue, where we’ll be posting any updates, here:

• ...

Based on the information we’ve gathered, this Server Error issue only seems to be affecting players based in Russia, Sweden or Latvia. It’s genuinely a very peculiar issue and we’re hoping our Service Provider will be able to shine a bit of light on what is happening.

Hi both,

Sorry about that - our recent patch introduced a matchmaking crash for PlayStation players that own the Back to Ubsersreik DLC.

We’ve released a hotfix this morning to address this issue. Please download the latest update which should resolve this

We’ve collected data of all connectivity errors (timeouts etc.) and provided this to our Backend Service Provider. They are currently reviewing this, and we’re waiting to hear back from them.

Hopefully we’ll get some good news soon I’ll share any further updates as soon as I hear anything.

Ah okay thanks both - I’ll pass this on internally.

Hi @nimnot,

A couple of suggestions here -

Your GPU drivers are quite outdated - can you please try updating. Please perform a clean installation which will ensure all previous versions have been removed:

This one is on our radar and should be resolved in our upcoming patch. Thanks!

Hi @errant

Sorry to hear this.

Based on the information within your logs it appears that your GPU is crashing.

Please try running through our potential solutions for this, here:

@all, sorry for the delayed update - I’ve been waiting on news to share.

This Server Error issue remains a top priority for us for Vermintide 2.

Our Backend Developers have been able to dig into this, and we’ve identified that the issue isn’t something we can fix solely on our end, and that it runs further up the chain with our Backend Service Provider. We’ve reached out to them and will be working with them to hopefully resolve this as soon as possible.

I can completely understand frustrations as this is taking some time to resolve - we genuinely share the same frustrations

Please bear with us whilst we get to the bottom of this - thank you for your continued patience.

I’m glad to hear you were able to resolve this issue sorry for the inconvenience.

Noted, thanks so far all. I’ve passed this on and the investigation continues…

I’ll check back here regularly and keep feeding information to the clever people looking into this

@everyone, we’ve now implemented a potential fix to missing Twitch drop items.

Can you please check if you now have access to them and let us know

Thanks!

Hi @walkertrips,

Sorry to hear this, and I’m sad to say we are unable to manually unlock Penances for players due to limitations in our backend.

Please be assured though, that we’re aware of and looking in to issues with this particular Penance not completing as expected.

Apologies for the inconvenience.

Unfortunately nothing to update with currently

We’re trying to determine any common factors or trends -

@everyone

• Which region are you playing from?
• What ISP do you use?

Thanks!

@wufo @hollerbach

Just to update ya - this should be fixed now

@RSONIST
The Aquilas purchased originally were refunded, but after purchase of cosmetics. So the refunded Aquilas have been deducted from your balance - which is why you are now in the negative.

To correct this, you’d have to repurchase the spent Aquilas.

@Nystilix, sorry to hear that such drastic measures were needed - but I’m glad to hear you were able to resolve this issue. Thank you for sharing how!

Hi all,

Just an update - this is still very much under investigation.

We’ve indentified an issue, but not the root cause yet.

Console logs are greatly helpful in this case, so if anyone can provide a log after experiencing the ‘Server Error’ that would be much appreciated!

Hi @Donger,

Sorry to hear this.

To check, was the progress made solely in Offline mode? Or do you play in Online mode?

If you are an Online player then progress is stored our side, but it’s possible after the crash that Offline mode may have loaded instead - which could appear as though progress was lost.

If you are an Offline player, then as you mentioned progress is stored locally. If this is the case, after restarting your console is your progress then loadable?

Or, do you perhaps have your progress backed up in the cloud which could be re-downloaded?

We are aware of and investigating a recent increase in connectivity error reports. Primarily with “Lost Connection to Host” and SSL errors being experienced.

Firstly, in case of a local network issue, please try our connectivity error FAQ solutions here: