FatsharkLev

FatsharkLev



22 Feb

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Thanks! I’ve manually unlocked the Amulet of Ashur and you should hopefully be able to speak to Oleysa and proceed as normal now. Please let me know if there’s any issue.

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Hi @deviani,

Could you please provide me with your Steam profile URL (e.g. Steam Community :: [Fatshark] Lev) so we can look into this?

Thanks!


21 Feb

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Hi @okesska,

Sorry to hear this.

Recently we’ve seen a spike of SSL_CONNECT_ERROR and SSL_BACKEND_ERROR which seems to be being caused by something not playing nicely with Windows.

Many other players have had success resolving these errors by installing the latest Windows updates. Please ensure you have the latest updates and let me know if the error persists.


20 Feb

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Hi @knightinflames,

No problem - I’ve refunded the stub revolver skin for you.


12 Feb

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Hi @Smokescreen,

Thank you! I have now restored both staffs for you -

  • Rifthaven Mk II Purgatus Force Staff (541)
  • Nomanus Mk VI Surge Force Staff (545)

11 Feb

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Hi @Savbio,

I’ve checked your logs and can see two GPU’s for your system

  • Intel UHD Graphics 620
  • NVIDIA GeForce MX150

Unfortunately, both of these are below the minimum requirements for Darktide, and this is subsequently resulting in these crashes when launching.

Darktide Minimum Requirements are:

  • Requires a 64-bit processor and operating system
  • OS: Windows 10 (64 bit) / Windows 11 (64 bit)
  • Processor: Intel i5-6600 (3.30GHz) OR AMD Ryzen 5 2600 (3.4 GHz)
  • Memory: 8 GB RAM
  • Graphics: NVIDIA GeForce GTX 970 OR AMD Radeon RX 570
  • DirectX: Version 12
  • Network: Broadband Interne...
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Hi @Bolzer,

I can see this weapon was deleted when extracting the Thunderous trait.

I have restored your Brute-Brainer Mk XIX Latrine Shovel weapon for you. Though please be aware that the extracted trait will now have been removed.

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Hi @Smokescreen,

Please can you provide your Steam profile URL so we can look into this for you.

Thanks!

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Hi @C405,

We’re able to refund cosmetics as long they were purchased within 30 days.

I’m unable to view your uploaded images - would you mind re-attaching images or providing the names of the cosmetics you wish to refund (again, as long as this is within 30 days of the transaction).

Thanks!

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Hi @Lnxhn,

Please can you provide your Steam profile URL so we can look into this for you. Thanks!

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@NimaQ87 name changed! :slight_smile:

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Hm, do you have another GPU that isn’t being utilised correctly? It may be worth checking out this article:

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08 Feb

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Oh strange! Glad to hear that the issue is resolved now though :slight_smile:

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Thanks for the update - that’s interesting to know. Hopefully it’s done the trick :crossed_fingers:

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Hi @Fumero,

You appear to be running into a GPU-related crash. I recommend trying our GPU crash solutions, here:

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Glad to hear you resolved this :slight_smile: