Huginncord

Hey SNEY!

After investigating your account, you fall in to the category of people affected by the issue in the thread I linked above. We are implementing some changes in the next Ranked season that should alleviate this issue for you.

Hey there SNEY!

Are you trying to queue up for Storm League? If so, please see my post here on this post regarding queue times. Additionally, by qualifiers do you mean the Placement matches for Storm League?

If you are referring to Quickmatch or any other game mode please let me know which mode you are having this problem in!

Thanks!
Huginncord

Hey everyone!

First, I want to thank everyone for their patience while we investigated this issue. We have identified a potential cause for this and are looking to implement a fix with the new season and ranked updates.

We believe this issue resulted in affected players’ MMR and Season Ranks greatly diverging, which was causing the match maker to have trouble finding games for those players. While this was most often seen in players who were leaving large amount of games, it was also possible to affect players who were playing the game normally. With the ranked changes that will better map MMR to Season Rank, this issue should be resolved.

After the new Ranked Season begins, if you are still seeing this problem, please let me know so we can investigate further!

Thank you for all the information and reports!
Huginncord

Hey everyone!

If you are experiencing this issue, it’d greatly help us to collect some logs from your machines.

1. Navigate to the Heroes of the Storm\Support\BlizzardBrowser\logs folder on your machine.
2. Grab a couple of the log files from the past few times you logged on and saw this issue.
3. Using the thread pinned at the top of the forum, send us those logs to ...

Hey MickeyGlocks!

This is actually intended. Mecha Valla and Mecha Yrel are empty mechs in the Collection and Hero Select screens. If you ready up with them however, you will see their little pilots hop on in and get ready for combat.

Hey there everyone!

I’d love to get some additional help in trouble shooting this issue!

@Vorphea - Would you mind seeing if switching display modes between Windowed, Windowed (Fullscreen), or Fullscreen causes any change in what you are seeing? Additionally, are there any other in-game browser that are not displaying properly. You can test this by going to the Ranked tab under Play and clicking on the Leaderboards.

@Grobster - Would you be able to do us a favor and email us some log files? You can find those files in your Documents at this directory Heroes of the Storm\Support\BlizzardBrowser\logs. You can follow the steps listed in the thread at the top of this forum called ...

Sybringer

We’ve had some reports that some people’s Rejoin problems are now corrected!

Would you mind trying again and letting me know if your issue is resolved or not?

Ok everyone!

If you are currently stuck unable to Rejoin into a match, can you try clearing your cache following the instructions on this Support Article

After you clear your cache, try rejoining again and let me know if that helps!

Hey there DaveM!

Thanks for the report! We are currently investigating this issue!

Sorry for the inconvenience!

• Huginncord

Hey Dhunam!

Thanks for the report! We are currently investigating this issue! Sorry for the inconvenience!

• Huginncord

Hey everyone!

We are investigating these reports as I type! I will let you know any information as I get it. Thanks for your patience!

Huginncord

Hey Kapulim,

At first glance, it appears like some third party program is trying to steal focus while you are playing, most commonly in-game overlays from third parties.

However, if you mind posting over on the Technical Support Forum they might be able to help in more detail!

Thanks for the report!
Huginncord

Hey everyone!

Thank you all for your reports! We are currently looking in to this issue. I’d like to encourage any new reports of this issue to post in this thread so we can investigate each report of this issue, all in one easy-to-find place.

Watching the video again, that minion is actually above the Illidan player there and on the very edge of the Void Prison whereas the Illidan is below it. It’s worth noting that The Hunt has Illidan’s model rear back prior to charging. However, if you look at his Hero ring and the center of Lightbomb when Anduin cast it on Illidan (which he wouldn’t be able to cast on Illidan while Stopped), that point is not within the Prison.

I just think it was a really close cast that only BARELY missed. However, the offer stands that if corndog sends the replay in I will confirm that, but without it, I will stand by this analysis.

Hey there corndog!

From my watch of the video, it appears like the Void Prison just never hit the Illidan. Notice that the “Stopped” UI on his name plate never shows up, which is a good indicator that he wasn’t Stopped at any point during his wind-up for The Hunt. I think this might just be a good example of an ability missing and not any sort of bugged interaction.

Feel free to send us the replay following the instructions on this thread if you feel like my analysis is wrong after a second viewing, and I will ...

To answer your questions,

• We don’t know what X is. It appears to be random. The faster and more often you get maps outside of your rotation, the fewer games it takes. It’s not a set number, as it depends on luck of the draw (apparently)
• Are you in the fourth “category” Co-op vs AI solo, and over the course of many games in that “category” still falling into the same 4 maps, following the same or similar order?

Hey jdelrio!

Sorry this happened to you! If you have a moment, I’d love to get some additional information about this problem to help us figure out what happened/

1. What were you doing when you noticed the hotkey profiles changed?
2. What settings are different between those two profiles?
3. When creating the profiles, did you happen to save each profile individually or did you make changes to both before hitting “Apply”?

Hey GriM!

Just for some extra clarity, we do not need any more information on how to reproduce the bug, as we already know how to reproduce it. However, knowing how to reproduce a bug doesn’t mean we know why it is happening, the total scope of who is affected, or just how complicated the interactions are. The most help everyone can provide for us at this step is helping us learn what it is we don’t know.

If you are experiencing this problem, and do not fit in to any of the categories below, please post on this thread letting me know why you don’t fit in these categories, and that will help us learn even more about this issue. Thank you all for the help!

• People who primarily play VS AI with AI Teammates,
• People who primarily play with the same people in VS AI (with or without AI Teammates)
• People who have been affected but haven’t played X amount of game with other, random, match-made human players.

Hey Sickroom!
To answer your question, probably. However, the purpose for my earlier post was an attempt to focus the data on this so we can provide a precise report on the problem. It is premature to find answers before we 100% understand the scope and root cause of the problem. This is especially true as the complexity of this problem and the high potential for more problems to spin off this.

Currently, all data has proven our theories accurate but to be safe we are keeping an eye out for use cases that break our theories, hence the questions I asked earlier in this thread. I also offered a potential workaround, to see if people who are affected were able to find some relief from this issue, as knowing the outcome of that workaround will also help nail down a root cause.

While on the topic of the workaround, to get the best effects, try and play a handful of VS AI maps with other random human players a couple of times not just once, and make sure the maps you g...

Greetings Heroes!

This week, our Test Analysts will be hopping into the Public Test Realm for a mega BRAWL of EPIC proportions! We’d like to request your aid in hunting down any bugs that may exist in our upcoming patch.

During this time we will be focus testing all sorts of changes. You can find the full listing of those here.

If you’d like to participate, please join us on the PTR at the following date and time:

• Monday, April 22th: 3:30 p.m. — 5:30 p.m. PDT.
• Tuesday, April 23th: 3:00 p.m. — 5:00 p.m. PDT.

We plan to use Gener...