Huginncord

Heya MonsterPC!

So regarding the D.Va mech moving after casting Self-Destruct we are tracking that issue currently and are aware of it!

The second issue, however, I need more clarification on. If D.Va has taken the Nuclear Option talent, she actually will be able to get back in to her Mech before it explodes, as that talent doesn’t affect the time it takes for her to re-enter mech.

1. Did you see it turn invisible after she got into it?
2. Did the mech end up in a bush or other vision blocking things after self-destruct was cast?

Thanks!
Huginncord

Hey everyone!

For clarity, this news post we made explains the situation for Bronze 5 players currently. As stated, we are investigating changes to mitigate the experience people are having now and will let you all know when we have an update!

Hey Excalibur,

We have some visibility into this and are investigating it currently. Out of curiosity, what Rank were you placed in and did what ever penalty (decay or leaver) knock you out of Diamond?

Thanks for the help and the report!
Huginncord

Yeah, this is a new change introduced with Storm League this season. However, I do not think it was included in the patch notes. This is why I wanted to respond here and get some official confirmation that this is the intended functionality out into the world .

Random Heroes are not ideal for a competitive mode as it can put your team at a disadvantage if you get a Hero that is sub-optimal for the map or current team compositions. This change was made to address feedback that this can be a bad experience.

Hey there Hunterxlr,

For clarity, was the Hero you were hovering banned or picked by someone else? If so, this is the intended functionality.

However, if the Hero you had hovered was available (aka not picked or banned) then this would be something I’d want to look into as that is not intended.

Thanks!
Huginncord

Hello again everyone!

Thanks for sending in those logs!

We identified a loading icon issue in the initial purchase window and released a hotfix on 8/14 in the Heroes 47.1 patch.

This fix uncovered a new issue where the purchasing window fails to load. We are currently testing a potential fix for this issue and hope to release it as soon as we can.

Thanks for your patience, and apologies for the inconvenience!

Thank you,
Huginncord

Hey Slade!

You can review this blog post regarding players in Bronze 5 and their point gain!

Hey everyone!

Here is a quick update.

We have identified the cause and are testing a fix internally. If testing goes well we hope get this fix to you all as soon as possible.

I really appreciate your patience while we fix this issue!

Huginncord

Just for clarity,

We want to avoid posting other player’s full tags. Having the players post here directly on the forums allows us to get the information we need to properly research this issue.

Hey there edwardtorres!

Thanks for the report! We are currently looking into the GM Leaderboards right now.

If you wanted to help us more, if you could encourage the Masters players you know that have finished their 50 win requirement to post here on the account they used to play Storm League, it’d give us a lot more data into what each account is seeing!

Thank you so much for the help!
Huginncord

Heya Gargamel!

I’d appreciate if I could see that replay. I have some theories as to what happened but without that replay I won’t be able to do to much without more information.

You can follow the Bug Attachment Guidelines post for the way to get that replay in to my hands!

Thanks!
Huginncord

Hey Fuschia!

Thanks for the tag! I believe the information in that thread is accurate for us at this moment. I defer to Customer Support as they are helping us track this issue.

While I don’t have any additional information to give at this time, that Twitter feed will help give the most up to date information!

That said, it’d be a great help if your issue gets resolved to post here so we can keep an eye on everyone affected by this, as well help us be able to quickly tell if this issue gets resolved!

Thanks again for your help!

Hey everyone!

Thanks everyone for the reports! We are currently investigating this issue now and hope for a quick resolution! Sorry about this and thank you for your patience!

Huginncord

Hey DemonioB!

Thanks for the report! We will look in to this!

Hey everyone!

Thank you so much for all the reports and feedback raised about your adventure in Storm League this season.

For clarity, we’ve just released this blog post that further explains the phenomenon you all are experiencing. As this is not a bug in the strictest sense, I’d encourage everyone to move these discussions over to the ...

Hey BlueFalcon!

Refer to the post pinned at the top of this board for more infomation.

Player Level is equal to the sum of your Hero Levels, so your Player Level will always move up when you level a Hero. Since Heroes 2.0, when Loot Chests and Progression was added, this has only awarded one Loot Chest, the rarity of which was determined by the Player Level you achieved. The systems on live are functioning the same as they have when they were first create...

Hey there!

Completing Daily Quests award gold and not Loot Chests.

Heya!

This is currently a known issue with the Loot Chest popup that shows after games. You are only supposed to receive one Loot Chest, but the popup is saying you get more.

More information available on this post here

Thanks!
Huginncord

Hey everyone!

We’ve gotten a lot of reports regarding Loot Chests and I wanted to take a moment to respond here. We are currently aware of a display issue that is causing the Loot Chest popup to show that you were granted more chests than you were supposed to receive. It is important to note - you are not missing a Loot Chest, this is purely a display issue and does not impact the total number of Loot Chests you receive.

Since we introduced Loot Chests and our new Progression system in Heroes 2.0, leveling up a Hero will grant different types of Loot Chests with increasing rarity depending on your player level. For each level hit, players will earn 1 Common Loot Chest, every 5 levels will then grant a Rare Loot Chest, and every 25 levels will finally unlock an Epic Loot Chest. For every 10 levels you earn for a specific Hero you will earn a Hero Specific Loot Chest for that Hero. With the exception of Special Events, Hero Specific Chests are one of the only ways to ge...

Correct that we do have Daily Quests in the game, but Daily Quests do not award Loot Chests on completion, they award Gold.

Leveling up a Hero in the game will always level your Player Level, because your Player Level is a sum total of your Hero Levels. Your Player Level dictates the rarity of the Loot Chest you get from leveling up a Hero. Every 5 levels that chest will be Rare, and every 25 levels that chest will be Epic.

This is how the system has worked since we introduced it with Heroes 2.0, the bug showing that you are getting 2 chests is a display bug, that is causing confusion based upon the functionality that has always existed.

We apologize for the confusion, but you are not missing any chests. Thanks for the report!

Huginncord