Ignasis

Ignasis



20 Nov

Comment
    Ignasis on Forums - Thread - Direct

Hey there,

Since you mention this is an issue happening in a private server and just before we relay it to the team: are there any mods installed?

Comment
    Ignasis on Forums - Thread - Direct

Hey there,

There’s been no developments on this issue from our last reply, as of yet.
It’s on triage with a severity of B (major, from a system of A-D). Reasons it hasn’t been tackled yet over other issues are the time it is estimated to take to get a fix for it, its low repro rate (2 out of 1000 attempts) and the need to have a modded database. This makes it a major issue with an extremely low repro rate and low user path, meaning other issues with higher rates, affecting a wider amount of players or easier to develop a fix for have been prioritized over this one.
However it is currently listed as one of the Top Community Issues in a list we assemble and share with our development team, which will help enhance its visibility for prioritization once the team grabs a new batch of tasks to tackle from triage.

Hope that shed some light on this issue and its current state.

Comment
    Ignasis on Forums - Thread - Direct

Hey there,

Thanks for the feedback. We’ll send note to the team to check if this is intended or not.

Comment
    Ignasis on Forums - Thread - Direct

Hey there,

We’re aware of some issues with the purge and our team is looking into them.
Apologies for the frustration and thanks for the feedback.

Comment
    Ignasis on Forums - Thread - Direct

Hey @Skua

Thanks for your feedback, we’ve relayed it to our team so they can look into it.

Comment
    Ignasis on Forums - Thread - Direct

Hey there,

We’re aware of some stability issues on server restart when using pillars. Was this the case?
Could you share those logs so our team can get a look at it and see if its the same issue we’re looking into?


16 Nov

Post
    Ignasis on Forums - Thread - Direct

Our Project Director, Scott Junior, would like to address the Xbox community with an update regarding the current situation with stability issues:


Quick update on the XB1 situation and where we are at.

Last week we put out a patch that resolved one of the main causes for the corrupt file message. The error message players were receiving was due to a mechanism that was put in place to detect if corrupt/invalid files were received while patching/downloading the client. The same system is used for network traffic and there was a bug where a network packet was sent in an invalid format. This was triggering the mechanism described above and incorrectly displaying a message that your installation was corrupted. We have fixed the main cause of this so players should stop seeing this message.

Unfortunately the patch did not contain fixes for the client crashes, Out of Memory crashes, or dashboard issues that players have been experiencing recently. We have be...

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Comment
    Ignasis on Forums - Thread - Direct

Hey there,

Thanks for the heads-up. We’ve sent note to our team so they can look into it.

Comment
    Ignasis on Forums - Thread - Direct

Hey @Narelle

Thanks for the reminder. We’ve poked our team about this issue.

Comment
    Ignasis on Forums - Thread - Direct

Hey @Chaonike

Thanks for the heads-up, we’ll send note to our team to see if we can reproduce it on our end.

Comment
    Ignasis on Forums - Thread - Direct

Hey @Summer

We’ll poke our team to see if they can reproduce this issue on our end.
Thanks for the feedback.

Comment
    Ignasis on Forums - Thread - Direct

Hey there,

Thanks for your feedback, we’ve relayed it to our team so they can look into it.

Comment
    Ignasis on Forums - Thread - Direct

Hey @Selene01

Thanks for the heads-up. We’ve sent note to our team so they can look into it.

Comment
    Ignasis on Forums - Thread - Direct

Hey @YYBlindWarlockYY

Thanks for the heads-up. We’ve sent note to our team so they can look into it.

Comment
    Ignasis on Forums - Thread - Direct

Hey @Chaonike

Thanks for your feedback, we’ve relayed it to our team so they can look into it.

Comment
    Ignasis on Forums - Thread - Direct

Hey there,

Our team is aware of the issue, but given its complexity a fix for it has been postponed in order to make room for other fixes. It is not a won’t fix and it will be reprioritized in the near future.
Thanks for the feedback.

Comment
    Ignasis on Forums - Thread - Direct

Hey @Xiucoatl, welcome to our community.

Since you mention this is happening in single player, do you have any mods enabled?

Comment
    Ignasis on Forums - Thread - Direct

Closing this thread as it has derailed completely from the main purpose.
To clarify: there are no wipes planned for official servers, and the undermesh tool does not destroy assets, it kills players under the mesh.

Comment
    Ignasis on Forums - Thread - Direct

Hey there,

Thanks for your feedback, we’ve relayed it to our team so they can look into it.