Jatheish

In regards to this bug, it's something the team are aware of and we're looking into. We've got quite a few things we'd like to tackle varying from the design of the game, to bugs/exploits, balance concerns, and server performance and stability. Not everything can be resolved immediately, and as stated in previous posts, we've provided insight into how our customer service requests are being handled and managed with our small team through Early Access. If it's not something you have the patience. I recommend stepping away and giving us a go at another time when we're further in our development process, as that might be a more enjoyable experience for you.

I think this thread is getting a little out of hand. You're welcome to believe what you'd like about our team. Here's the deal with how we'd like to handle customer service for the time being:

When someone opens a ticket, that ticket is automatically closed with an auto response. Our GM team will then look into it to see if it's one we are currently supporting if so they'll begin investigating and may open the ticket to ask for further information. This more or less was always the situation, we'd close tickets we weren't supporting and just deal with key issues. We've just automated that part of the process.

I understand that this isn't ideal. In an ideal situation, we'd be able to support every single ticket that comes in and deal with it from either a technical or customer service point of view. However, at this time in our development phase, we're going to be using this system to identify game issues and trends so that we can tackle them from a te...

Thanks for all the responses guys. Will be going through it all with the team