Luxendra

Hey all!

We hear you on Fresh Start servers and we think they’re cool too

We’ll have more information in the coming weeks.

The Server team is indeed investigating the issue and monitoring each world individually. The worlds are being restarted so that people can go into expeditions and Outpost Rush. However, they will look at the data being collected to understand what happened and how to resolve it.

We’re going to be restarting Atlantis and Abaton. The maintenance messages should be posted in those worlds.

We’re looking at Atlantis as well.

I’m aware and the team is investigating. When I have an update, I’ll reply to this thread. I understand how frustrating this can be and I ask for your patience while the team investigates.

Thanks for the report - I’ve brought this to the team’s attention.

Saludos, aventureros:

Debido al aumento de la población en servidores y en previsión del lanzamiento de Arenas de Azufre, nos estamos preparando para añadir nuevos mundos para poder alojar a la afluencia de jugadores nuevos y que vuelven al juego. Abajo podéis encontrar los planes para este añadido y respuestas a preguntas frecuentes que os pueden surgir.

Basándonos en las colas que hemos visto este pasado fin de semana, las nuevas compras, y la necesidad de alojar a más jugadores, vamos a abrir un nuevo mundo en EU Central en los siguientes días y horas:

Estos servidores serán completamente nuevos sin dominio de territorio preexistente. Os recomendamos que habléis con vuestros amigos o compañeros para decidir si queréis ...

First Light is no longer a starting zone but we do have long-term plans for it! Nothing we can announce at this time.

Greetings Aeternum Bards,

Missing the intro screen music from the Summer Medleyfaire or just want something to jam to outside of New World?

We’ve just published our Musical Instruments Soundtrack on Youtube!

You can also find the tracks on Amazon Music and Spotify. Links are below!

New World OST: Classical Guitar

• Amazon Music: https://music.amazon.com/albums/B0BCXD...

The team is aware of this video and looking into it. In the future, please use the provided links to report players: Report a Player or Company - Support | Amazon Games

Thank you for all of the tags. The team is aware and looking into it. As a future note, no one on the forums has the ability to investigate or action on in-game behaviour so I’d highly recommend reporting players or companies through the in-game tool so the proper team can look into in-game telemetry and other pieces of evidence. For any additional evidence like links and screenshots, we do offer an off-game option here: Report a Player or Company - Support | Amazon Games

Eden is now opened. That concludes our opening of additional servers at this time but we’ll continue monitoring the health of all of these worlds.

See you in Aeternum!

Atlantis is now opened! Go forth, adventurers!

Fae has been opened! For players who plan to transfer and rush the new land, we wish you best of luck in the race toward territory ownership.

At this time, we are not planning to provide players with free server transfer tokens. Players who are returning from the game from having not played in a while should see at least 1 server transfer token on their account from the shop from when we passed out our two free server token rounds (official post can be found here). As stated in the article, these additional servers we’re opening up are intended to be overflow servers; players are not required to t...

We’ll continue monitoring servers even after we open these worlds.

From my understanding, we’ve increased server capacity but that was not enough in itself.

The queue jumping around is a bug. I’ve been told that the team is in the process of fixing it.

We provided free server transfer tokens a while ago - if you haven’t played since launch, it’s highly possible that you’ll have some in your shop page.

We are planning on adding additional servers to accommodate the influx of players: [Notice] Adding Additional Servers to Central EU, US-East, and South America