Thanks for your reply Mod_Stevew, I would like to raise a few points that I think could be explored further, I will be private messaging you in due course.
I have no way of verifying who you are through this platform. You can contact us through our official channels and if you want to report the alleged fraud to the Police, they can contact us via [email protected].
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Hi,
I wanted to clarify a couple of things because there is some misinformation in your post that could cause concern for other users. In particular, you imply that a hijacker can get Bonds onto an account without actually paying for them, simply by ordering them and then cancelling the payment.
This is not true. If a Bond is added to an account through a transaction, the transaction is completed, and the funds are taken by us and before the Bonds are applied. Anyone thinking there is some sort of loophole here where hijackers can cause financial issues to account owners by adding unpaid for Bonds can be 100% assured that is not the case and can not happen.
In terms of your negative credit situation, I obviously don't wish to discuss individual transactions and I'd like to avoid this becoming some sort of 'smackdown' post and instead try to keep things informative. That said I think there is value in outlining some key points of this particular case, which i...
Read moreThis rule should honestly be reconsidered. Jagex is not a perfect entity, there's no customer support. If and when you get falsely banned you are met with a button that says "no appeal" and a screen of evidence that isnt evidence. The recipe for a ban seems to be this:
Play a lot >> Presumably get reported by people when you ignore hundreds of randoms on your alts
get banned
Real money and time wasted.
I challenge you to use cball alts for 1 month without getting banned.
Most bans can be appealed
"I'm not going to spin this"
Implying that is usually fair game at Jagex?
Ha that's not how I intended it to be interpreted but I can see how it may read that way.
The worst part is that the subreddit mods decided to add a rule against these kinds of posts, even though this is the only reliable way of getting a hold of customer support to get any actual help.
I thought that stance was in relation to bans, not mutes.
Read moreHi,
A long time ago I created a 2nd account to play OS on and try it out. I go by the name Silent Yak2 (iirc, its been very long, and I dont remember what it was before realising I was muted)
Long story short, upon creating the account, I ran it through the tutorial and went straight to the GE to trade over a bond. PMing a friend on the way, I realised none of my messages were going through and I had to use my main to chat. Turns out I was perm muted from the first login
As you can probably see from hiscores, my account is that of a typical player who started out rs3 with serious intent to play the game, and I have absolutely no reason to advertise websites, nor have I made any other accounts or advertised websites on the IP I log into now with my main which is still not muted.
I gave up hope, but not wanting to waste a bond, I decided I'd continue playing and communicate using my main, and emotes (yeah lmao right?) On my alt.
But ...
Well an honest and straight forward response incoming .....
You were auto muted by a heuristic designed to catch gold sellers and phishers who use private messaging channels. We've actually abandoned that heuristic for some time now as the false-positive levels were unacceptable.
I can also see that you have appealed the mute in the past and it has been denied. That was wrong, it should have been granted.
I'm not going to spin this - we incorrectly muted you (albeit with good intent) and incorrectly denied your subsequent appeals. I can only apologise for this poor experience and we have very clearly let you down and not provided the high levels of service quality we set ourselves (and that you rightly expect).
I have, of course, now removed the mute and I've added 3 months of membership to your account free of charge by way of a goodwill gesture for the unnecessary inconvenience you've been caused.
Enjoy having your voice back after all thes...
Read more
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