Mod_Stevew

In the upcoming survey we will specifically ask for player views on toxicity, it is a complex issue that isn't just text based and does bleed into things like ragging and griefing, and everyone will have a different tolerance level and view on severity - we need to get those survey results to really understand any concerns the community have (if any) and then use those results to make informed decisions moving forwards

If your email is old/inaccessible, you need to update it by providing some supporting info and the new email address you would like to set - we'll review that and provided everything adds up we'll set your new email to the account and you will be good to go. It sounds like you have already tried that route and your requests are being denied, in that case I'm afraid you do need to strengthen the request - see our denied password reset tips to help improve your chances of a successful recovery.

Thanks for your comment, the topic of recovery will be part of a future blog - but in relation to your suggestion I'm afraid it isn't quite that simple. There is a huge volume of accounts that wouldn't have any sort of account management data that could be verified against ID, and that also assumes that all players have sufficient ID they could actually supply!

It's a sensible suggestion though, and this sort of dialogue is really useful to us, so keep it coming!

We will expand on that topic in a future blog, we've mentioned it in this blog because we want to be transparent and open about some of the things we'd like to explore further. Lost items return (or lack of it) is a common criticism aimed at us, so it's only right that we listen to that feedback and see what we might be able to do to help. It really is early stages though, but for now you can be assured that we will give it careful consideration.

I'm sure we can help - head to our can't log in article to get back in game

Fair point ... in truth it won't make a huge difference if you get the categorisation wrong, the important thing is that the incident gets reported - for the example of phishing you provided, the website advertising option would be the best fit report category

It's not blatantly offensive, especially if you are referring to the American rapper - but it was removed because the number could have inappropriate meanings and you've bolted a subjective drug reference to the end - given you have only had the name a short while we thought it best all round to give you a shot at a less edgy name - you are not muted, only the name reset. If you are really desperate to keep the name I'll put it back as this is a fringe/outlier case.

The package has been sent to you today, estimated delivery Thursday 11 April.

Hey,

I've got you a goodie bag together, I focused on things that you can't actually buy to make them a bit unique and special for you! Just let me know where to send it!

• Inferno art signed by the dev team
• Inferno jigsaw
• Jagex branded drinking cup
• Jagex branded spinner
• OS/Jagex pens
• OS bag
• OS celebration glass
• OS Hoodie

swag

Since taking the photo I've also been given a branded lanyard, gym drinking cup and a lovely chrome OS branded bottle opener, I've popped them in the bag as well.

:)

NP - just drop me a message when you have a min and let me know where you want something sent :)

Amazing story, go community! If you'd like to give your friend something memorable that you can't buy (like signed concept art or similar) I'll absolutely see if I can get something for you to pass on - drop me a message :)

Hey,

Sorry to hear about what you've been through - lets see if we can help in some small way.

If you drop us a ticket we'll get the PC with associated benefits added to your account as a one off gesture of goodwill. Because the player facing package options have now been updated the actual PC package can't be added by yourself, so you will need to pay for the regular 12 month package and then let us know so we can add the additional benefits manually to your account.

So ...

1. Add a regular 12 month subscription to your account

2. Send Ticket

Thanks for your considered post. We do undertake an element of account cleaning in clear cut hijacking situations, but it's also a fine balance between trying to make the account less open to malicious recovery, and making it so that it can never be recovered because of the depth of cleaning. Clear hijackers are always cleaned off, but if an account has (say) 3 passwords and all 3 are known by somebody else (so we clean them), that could make future recovery a real challenge for the genuine owner.

As most people have identified, this looks like the owner was back in control of the account, but the hijacker had set Authenticator which was still active. It's possible that the person Tweeting was the Auth setter but didn't have the current pass, but less likely because the owner can just set a new pass if they wanted to.

Often a 'hijacking' is actually a share gone wrong, and although I'm not saying that is the case here, it is common for 2 different friends to look quite similar in an account history, especially if they live close to each other.

It's not always really clear if we should remove the Authentication, as sharers often ask for the other sharer to be removed - and as there is no way for us to verify who someone is on Twitter, the advice to remove the Auth would guarantee that the person doing so has access to the active recovery email.

In fairness, although the advice is sound, we could have been a little clearer in our response, so we'll tak...

Hey,

We can see suspicious activity on your account, some of which could be attributed to the owner being abroad, and some which indicates hijacking.

To ensure the account is secure from now, we have secured the account and have enabled the option for the owner to do a full recovery, and as part of that process you will have the opportunity to set a new password and security / recovery email.

We have also sent you an inbox message response, in case you don't see this comment.

No, individual salaries are negotiated on a person by person basis and relate to skills and experience offered by the candidate, within a framework we use to offer a competitive benchmark salary against similar roles in the industry.

Can't really speak for dev teams as I only hire for Player Support - we hire about 25% of those invited on site, and those invited in are about 5% of all total candidates from the initial applicant pool.

Well that’s the longest wait time and is only for people who have been banned , the vast majority of which are absolutely correct. We do agree that it is too long though and you will notice we have now halved that response time to 14 days at most

Jagex Player Support Roles If anyone is genuinely interested :)

The roles are based with the rest of the team at the studio in Cambridge, UK. Our positions always attract a large amount of interest, shortlisted candidates generally match all the requirements in the 'what we need' criteria and the majority of the 'even better if' skill indicators.

We welcome applications from people who meet these requirements, but it's also worth setting expectations that we are he...

I've had an account security specialist check this over and they have unlocked the account, you can log in over the original pass again, the account may well get secured again - we could mitigate that a bit if you had Auth set but as you don't I'm afraid a further lock is quite likely.

If you have your device with you in Japan, use that rather than a public PC available locally.