RiotIAmWalrus

We identified a bug with Stats right now where games were not being processed. As of this morning, the queue of unprocessed games was draining, so we should be up and running again in the near future.

We had a configuration error with the banners - they should be out now. Sorry for the delay!

It's on our wishlist - the way spectator works right now, we can't force you to leave spectator once your next match is ready, so it would be very easy for someone to be spectating a match and accidentally miss their next game. But now that Clash is looking more stable (knock on wood), we can start getting into a lot of those kinds of improvements

We have tried that in the past, and found that it ended up having the opposite effect, where those teams with a single high ranking player were hugely overmatched and basically unable to play.

That said, we're going to keep tuning our matchmaking, and we may not be weighing a single high ranked player heavily enough yet. We're definitely going to keep tuning a lot of Clash matchmaking for a while, since it's a pretty different dynamic from our more established matchmaking methods!

We wait for a full round to complete so that we don't generate more waiting later on. Let's say you're crushing it, win your first game in 15 minutes. So do your opponents, so you play the next game like 25 minutes after the bracket started, and you win again in 15 minutes. You would be done with all but finals in ~40 minutes.

MEANWHILE, on the other side of the bracket, folks are taking a more typical 35 minutes to complete a game. It'll take then ~80 minutes to reach the final - meaning you'd be all hyped for your final match, then wait 40 minutes for an opponent.

We think it's a better experience to have multiple smaller waits than a single gigantic one. Especially because we may experiment with longer brackets in the future, where this would be even worse.

Yes, we try to match based on team MMR - so low Tier IV teams and high Tier IV teams generally won't match up, unless we're at the end of the night and just have to make whatever brackets we can. But yeah, Tier IV has gotten a little too large so this feels very confusing.

We want Clash to be playable for all skill levels, so we're really trying to not throw Iron teams to the wolves :D

We've gotten this feedback and are looking into adding a third place match in the future!

It is definitely MMR - Rank doesn't always match MMR 100%, especially when you're talking about the difference between a 1 and a 2 in the same Tier.

Also, Clash does use some separate methods for finding smurfs, so it's possible one of these players is triggering one of those adjustments.

Thanks for the feedback, lots of good stuff here!

1. TIERS - Even though Tier IV is very big, we still match teams against each other based on MMR. So while a team of five Golds and a team of five Irons might both be Tier IV, they won't typically end up in the same bracket (unless it's the end of the night and we're closing things out). That being said, Tier IV is definitely too big right now and we're going to move things around to make it smaller.

2. 3RD PLACE MATCH - Been getting this feedback a lot and we agree. Can't say when just yet, but it's on our backlog of things to add!

3. BREAK BETWEEN MATCHES - This is a tough one. When you come out of a long, intense game, I totally get that feeling of needing a break. But typically, your opponents have been waiting for a while for your game to end, and are kind of having the opposite experience. I think we can try out a longer scouting period for rounds 2 and 3 potentially, but we risk g...

Yup, and tomorrow will be free entry

It seems to have been a singular error, so we're keeping an eye out for it in other regions. Haven't seen it anywhere else, and don't have any reason to believe it's happening anywhere else yet.

You can make new teams for tomorrow!

To be fair, this is my "I'm a designer and explain things in the simplest terms" explanation. From a technical perspective, there's more nuance than that.

This is the same issue - you should be able to play other game modes once all Clash games have completed today. I know that is unfortunately a lot of time to not be blocked, and I'm really sorry for the bug.

You should be able to play tomorrow, yes

We're working on an in-game ticker right now and I believe some more official channels are tweeting, so I think it should be going wider as we speak.

Totally agree - we're focused on getting this fixed for tomorrow (and next weekend) right now, and we're going to talk a lot more about the situation next week.

I think it's not super likely you will be able to play in Clash tonight, but we're working on a way to unblock you from other game modes.

This should be resolved before tomorrow's test if your team is still around then - though I know that may not be the case, and I'm sorry about the error.

Hey, trying to confirm what is happening here - you made it into a game with the incorrect team?

We're investigating this issue now. Did your game start with this team?

EDIT: Thanks for the replies - we're pretty sure we've identified what happened on our end and are working on a fix.

EDIT 2: For players stuck in queue right now, you will probably not be able to play Clash today, though you should be able to tomorrow. For tonight, it looks like you will be locked out of other queues until all Clash matches are done tonight (roughly 3 hours after Lock-In ends). We're extremely sorry for the error and will follow up as the situation progresses.

EDIT 3: For the curious, this error happened because an error in a related service lost track of the unique identifiers we use for Clash Teams. This caused those Unique Identifiers to get reused, making them... not unique. That's why a lot of people are ending up on teams they were on in 2017, since it was grabbing the identifier used in the previous tournament.