Sarealac

Sarealac



17 Jul

Comment
    Sarealac on Forums - Thread - Direct

Hello,

I’m sorry to hear that the workaround didn’t solve the issue for you. We are still investigating the issue and will keep everyone posted if we find a fix!

Comment
    Sarealac on Forums - Thread - Direct

Hello,

I’m sorry to hear that the workaround didn’t solve the issue for you. We are still investigating the issue and will keep everyone posted if we find a fix!


04 Jul

Comment
    Sarealac on Forums - Thread - Direct

Hello,

Thank you for reporting this to us.

Could you send us a video of this so we can understand the issue better?

Thank you in advance.

Comment
    Sarealac on Forums - Thread - Direct

Hello,

Could you please send us a screenshot or video where the issue is visible so we can understand the issue better?

Thank you in advance.

Comment
    Sarealac on Forums - Thread - Direct

Hello,

Thank you for reporting this issue to us.

Could you please send us a screenshot of the in-game map pointing to where you usually experience the crashes?

You can always dm me this information if you don’t feel comfortable sharing it in the Forums!

Thank you in advance.

Comment
    Sarealac on Forums - Thread - Direct

Hello

Thank you for reporting this issue to us, but could you please use the given Bug Report Template?

This template has most of the information we need to start investigating and will make the process a lot quicker for everyone :smile:

You can find it here: NEW Bug Report Template

Thanks in advance!

Comment
    Sarealac on Forums - Thread - Direct

Hello,

If you’d like to discuss your suspension, please make a request over at the HelpCentre and select “Why was I banned” on the drop-down menu.

You can also read the full version of the Guidelines here:

Read more

03 Jul

Comment
    Sarealac on Forums - Thread - Direct

Hello,

Thank you for letting us know. Since this is a Player report, make sure to follow the rules stated in Official servers guidelines to submit a ticket:

Read more
Comment
    Sarealac on Forums - Thread - Direct

Hello,

Thank you for reporting this issue to us, but could you please use the given Bug Report Template?

This template has most of the information we need to start investigating and will make the process a lot quicker for everyone :smile:

You can find it here: NEW Bug Report Template

Thanks in advance!

Comment
    Sarealac on Forums - Thread - Direct

Hello,

Thank you for this report!

Do you have any images/videos of this issue so we can have a better idea of what it looks like on your side?

Thank you in advance!

Comment
    Sarealac on Forums - Thread - Direct

Hello,

Since this is an issue with inventory and items, my colleagues over at the HelpCentre would be best suited to help you fix this.

You can make a report and choose the “In-game Purchase” option from the dropdown menu.

Hope this helps :smile:

Comment
    Sarealac on Forums - Thread - Direct

Hello,

Since you’re having issues with your inventory, it would be best to contact my Colleagues at the HelpCentre. They’ll have the proper tools to help you out with this :smile:

Thank you for your cooperation.


29 Jun

Comment
    Sarealac on Forums - Thread - Direct

Hello everyone,

We have been receiving a very high number of flags on this thread and for this reason, it will be closed off.

In the future, please make sure to be respectful and kind even if your opinion doesn’t match.

Comment
    Sarealac on Forums - Thread - Direct

Hello,

Thank you for reporting this issue to us.

Could you please send us a screenshot of the in-game map location?

Thank you in advance!

Comment
    Sarealac on Forums - Thread - Direct

Hello

Thank you for reporting this issue to us, but could you please use the given Bug Report Template?

This template has most of the information we need to start investigating and will make the process a lot quicker for everyone :smile:

You can find it here: NEW Bug Report Template

Thanks in advance!

Comment
    Sarealac on Forums - Thread - Direct

Hello

Thank you for reporting this issue to us, but could you please use the given Bug Report Template?

This template has most of the information we need to start investigating and will make the process a lot quicker for everyone :smile:

You can find it here: NEW Bug Report Template

Thanks in advance!


28 Jun

Comment
    Sarealac on Forums - Thread - Direct

Hello,

Thank you so much for your report and thorough information.

I reported this issue and we will try to investigate it as soon as possible, meanwhile, we appreciate your patience.

If any more information pops up, feel free to reach out to us :smile:

Comment
    Sarealac on Forums - Thread - Direct

Hello

Thank you for reporting this issue to us, but could you please use the given Bug Report Template?

This template has most of the information we need to start investigating and will make the process a lot quicker for everyone :smile:

You can find it here: NEW Bug Report Template

Thanks in advance!

Comment
    Sarealac on Forums - Thread - Direct

Hello,

Thank you for reporting this issue to us.

In the first section of “Unusual Objects Showing Up In The Sky” could you please send me a screenshot of the map pointing to the location where you best see this issue?

In the “Wrong Sounds When Swimming” does this happen every single time you swim or before doing some specific actions before getting in the water?

And lastly, if you could also send us a map location for the spawns you’ve encountered this issue in, it would be very helpful!

Thank you in advance.

Comment
    Sarealac on Forums - Thread - Direct

Hello!

Zombies are actually not supposed to be emoting the in the first place, they are dumb like rocks! We just ended up fixing the bug you had on the previous update, it seems :smile:

Thank you for reporting this to us and I hope my answer helps!