Sarealac

Hello,

Could you please let me know the time and your time zone of when this occurred? You can also share this information on DMs if you prefer.

Thank you in advance!

Hello,

Does this happen at specific times? If so, could you please let me know the time and your time zone? You can also share this information on DMs if you prefer.

Thank you in advance!

Hello,

Please keep us updated if the hotfix fixed this issue for you!

Thank you.

Hello,

This is indeed a bug and we intend to fix it on a future patch.

Thank you for letting us know

Hello,

Thank you so much for your report and thorough information.

I reported this issue and we will try to investigate it as soon as possible, meanwhile, we appreciate your patience.

If any more information pops up, feel free to reach out to us

Hello,

Could you please give us the following information:

• What platform do you play with? (Steam, Epic Games…)
• What game mode are you on? (Online, Single-Player, Co-oP)
• What is the Server type? (PvE, PvP or PvE-C)
• On what map do you see this issue?
• What is the name of the server you are playing on?
• Are you using any mods?

Thank you in advance.

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type:

Hello,

Could you let us know if you’re playing on a PvP, PvE, or PvE-C?

Thank you in advance.

Hello

Thank you for reporting this issue to us, but could you please use the given Bug Report Template?

This template has most of the information we need to start investigating and will make the process a lot quicker for everyone

You can find it here: NEW Bug Report Template

Thanks in advance!

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type:

Hello,

Thank you for letting us know and for the information you gathered!

If anything like this happens again, please let us know and we’ll look into it

Hello, fellow Exiles,

We hope you have the opportunity to delve into the new changes we implemented.

However, we identified a crash that seems to be related to live events and therefore we will disable them until we have more information on how to solve this.

Thank you for your time and happy conquering.

Hello everyone,

Could you share with us the ticket number for your HelpCentre request? I can ask my colleagues to have a look as soon as possible

Hello,

Just to double-check, you logged in after this Saturday and lost your Thralls today, correct?

Awaiting your response!

Hello,

Yesterday we made a change to the IPs of some servers and this is why it disappeared from your favorites and you were having issues logging on.

Hope this helps.

Hello,

Could you please send us some screenshots of how this issue looks on your side?

Thank you in advance!

Hello,

Thank you for letting me know.

Would it be possible for you to send us a video of this so we have a better idea of what happens right before you fly out of the dungeon?

Thank you in advance!

Hello,

Could you please turn off your mods and see if this issue happens again?

Thank you in advance!

Hello,

We’ve received a lot of flags from this thread and after review, it has been derailing and is very disruptive.

Please make sure to be kind to one another and think before typing. We understand your frustration but your fellow Forum users aren’t to blame for the situation.

Thank you.

Hello, fellow Exiles,

We hope you all enjoyed some nice Summer holidays in our Exiled Lands, either by the beach under the scorching sun, with some skiing on our icy mountains, or by killing your enemies in battle!

But like Summer, all good things must come to an end, and with September getting closer and closer, our double decay timers will be terminated on the 31st of August. This means we will be back to the 10-day decay timer, no more lollygaggin’ now!

See you at war, Exiles!