Sarealac

Hello,

After asking our team, it seems like this information is only for Funcom employees and cannot be added for player use.

Thank you for understanding!

Greetings Exile,

Please follow the stated on the Official server guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type.:

https://funcom.zendesk.com/hc/en-us/requests/new

You can read the full version of the Guidelin...

Hello,

We have received several flags on this post. After checking, it seems like the conversation is derailing and not following the original post’s topic.

For this reason, this thread will be closed, but if you still wish to discuss the original topic, please make another post.

Thank you for understanding.

Hello,

Please follow the stated on the Official server guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type.:

https://funcom.zendesk.com/hc/en-us/requests/new

You can read the full version of the Guidelines here:

Hello,

Thank you for letting me know.

Could you please turn off your mods and see if the issue persists?

Thank you in advance.

Hello,

Could you show us a screenshot of the event logs around this time so we can try to understand what has happened?

Were you inside a base or somewhere with no cover?

Also, is this your first time experiencing this issue?

Thank you in advance for this information!

Hello everyone,

Thank you for bringing these issues up with the new Name Filter.

We’re continuing to improve this new tool so the feedback given is very valuable and we’ll pass it along.

Thank you for your patience and cooperation in this regard!

Hello!

Could you let us know if you have any mods installed on the server you are playing in?

Thank you in advance for this info!

Hello,

It seems like that ticket number doesn’t exist. Could you please check again? The ticket number should be on the title of your request. Like this:

The blurred part would be the number you need to give us.

Thank you in advance!

Hello,

We do not have a server list that specifies time zones, but I can let you know what timezone the server you play in is on.

Just let me know the Official Server Number

Hello,

Thank you for this information.

Could you please send us a video of this issue so our team has a better idea of how to replicate it?

You can publish this video on a website like YouTube and share the link here or in DMs if you prefer!

Thank you in advance.

Hello,

Could you share your ticket number with us so we can give it to our colleagues over at the HelpCenter?

Hello,

Does this happen with a specific Thrall or every Thrall you have rescued?

Does rescuing them again seem to fix the issue or does it happen again later on?

Thank you in advance for this information!

Hello,

We’re sorry to hear you’re having performance issues when the Gods are summoned.

This is something we are aware of and we are constantly trying to improve the performance of our game.

Thank you for your feedback and have a nice day!

Hello, Exiles!

After some internal discussions about how we can enhance security measures and provide a safer gaming environment for everyone, we have made some changes to the acceptable file formats for support ticket submissions.

Starting today, please follow the guidelines below:

For images, screenshots, pictures:

• Only .jpeg/.jpg or .png formats will be accepted.
• You can also upload them to a website such as Imgur, Google Drive, or OneDrive, and share the link in your ticket.

For videos or clips:

• Please upload them to a video platform such as YouTube, Medal, ClipChamp, or Twitch Clips and share the link in your request. If possible, make sure the video is set as unlisted in order to protect everyone’s privacy.
• You can also the files from your Onedrive or Google Drive as long as your permissions allow anyone to view them.

Please understand that any request...

Hello everyone,

We recently have been receiving crash reports related to the events currently in-game so we have decided to set them all on a 24-hour cool-down, which means, once activated, the same event cannot be triggered again for 24 hours.

We will also be re-enabling the disabled events with the next server restart.

We sincerely appreciate everyone’s patience and help provided with this issue, and we hope to have it solved in a future update.

It was super hard to pick, everyone did an amazing job

Congrats to the winners and thank you, everyone, for participating!

Hello,

It seems like the issue you are describing is our Server restart as it always happens around the same time and with a duration of 1 hour.

Hope this helped!

Hello,

It seems like the issue you are describing is our Server restart as it always happens around the same time and with a duration of 1 hour.

Hope this helped!

Hello, Exiles,

We hope everyone is having a great Spooky Season!

We have some changes to inform you of, but don’t worry nothing scary! The server IPs of all our Official servers for North America and Asia will be changed. This change will occur between the 23rd and 31st of October.

How does this affect you? Well, “favourite” stars and character levels will disappear from the server browser. While you’ll have to reapply the stars manually, the levels on a particular server will be displayed again once you log in!

Thank you everyone for your time and happy conquering