Seawolf

Not yet, but I will be camped here and announce as soon as I have news.

We will announce downtimes on our forums in the News section and on Twitter, but in this case I think we’re tackling a sudden issue and weren’t able to announce in advance.

We apologize for any inconvenience, the team is addressing an issue and we’ll have it back online as soon as possible.

We apologize for any inconvenience, the team is addressing and issue and will have it back up as soon as possible.

No, just some maintenance.

Please be aware that US East Galatur is not going to be visible while it’s under maintenance.

Please check the News section for updates.

Galatur (US East server) is currently down for maintenance. We will provide confirmation when it is back online. We apologize for any inconvenience.

This is mostly an artifact from the Discourse software. We do not have an official wiki program at this time.

Please contact customer support to discuss refund options, these forums won’t be able to help you with billing issues.

I have shared this feedback/request with the team.
They are aware of the issues that unfortunately folks are experiencing and I am continuing to push for decisions and updates I can share.

Unfortunately, we do not have the publishing rights to that region. You will need to address your concerns to the developer Smilegate RPG.

It sounds like you violated the Code of Conduct. When you suspension ends you can resume playing.

Unfortunately, I am not a server tech, so I don’t want to make statements outside of my depth of knowledge. But I can tell you the team is aware of this issue and exploring all possible solutions to get it resolved as quickly as possible.

Unfortunately, servers have caps for technical reasons. Raising that cap beyond what has been tested to work correctly introduces risks.

I have no updates to share. The team understands the situation and are working on possible solutions.

Yes, absolutely. In the meantime, if you want to play the game, there are servers with no queues.
I am working with the team on the issue where Founder’s Packs have already been claimed on servers where everyone is trying to login.

I do understand folks are frustrated, please do your best to stay civil.

I can see how that comes across oblivious, because I was, over the course of the thread you can see me asking questions and starting to better understand the situation. Hopefully folks can see I was genuinely trying to understand all the factors in the situation.

I think that folks have claimed their Founder’s Packs and can’t reclaim them on another server is a big hurdle. I understand why this is the case from a game economy standpoint, it would be highly exploitable to let folks claim them on all servers. But it also means folks can’t easily just start fresh on a server with no queue. So opening new servers won’t solve this easily.