Please raise a ticket with our support team, as they would need to check this for you, rather than guess at the few possibilities to cause this.
Dear Humans and Elves,
We are currently looking to expand our moderator team here at Elvenar International and are looking for passionate players to join the small team.
Vacancies are available on the Forum, in Support and also on our Discord server, or even a combination of them all!
Do you need more information? click here to read all about these opportunities and also locate the application form.
We look forward to hearing from you.
kind regards
Silmaril