Sunshine

9 minutes ago, Chopper said:

I tried both of those things  As well as tried logging in with my phone and laptop all the same result. Have there been any reports of other users having issues with the website? @SunshineThank you for you responding

 

No problem, I'm here to help!

We haven't seen any other reports, which is why this is so weird. Could it be that your browser is blocking any features on the website? Make sure that you are not blocking any features of our site an...

55 minutes ago, Chopper said:

@SunshineGood evening, for some reason I can't log into my account on  your website, I can log into it on the forums and the actual game just not the website to claim my pre order pack, it worked earlier today when I purchased some Ncoin but I'm still waiting for those to go through as well. Is there anything you can do to help?

Heya @Chopper - unfortunately there's nothing I can do from here because I can't access your account. The fact t...

3 minutes ago, Skyyth said:

I cannot even get to download/install the game because of this issue at the moment and support is taking a while, does anyone know how to solve this? I did not have this error a week ago and now its been happening for about 2 days.

I recommend contacting Support with as much details as possible so they can help you identify the issue. You can contact them through https://support.lineage2.com/ or directly via email at [email protected]. 

10 minutes ago, OMOS said:

Hello, simple question can you tell us about 3rd server, can you write a time when you start 3rd one?

When we are ready to open the gates and let people in, we'll let you all know.

52 minutes ago, Vip said:

I wonder when they will give me the pack I buy, they are taking too long, more than 24 hours. please if you can solve it !!

Not sure what you mean since Aden hasn't been up for 24hrs yet. If you purchased an Aden Launch Pack, the code will be automatically applied to your NCSOFT Account. Activate via the “Apply a Code” tab. You will not be able to apply it until you create your character on the Aden servers. It will appear for you when you log in.

35 minutes ago, puddle812 said:

hi there plays

 

I can't found my chars or use there names of them after down time ?

Quit out of the client and restart again. If that doesn't work, you may need to uninstall and reinstall. We're here to help, so keep us updated.

6 minutes ago, Grimnaw said:

 

 

I had to uninstall and reinstall the game and fixed it.

Excellent! Glad it worked. 

2 minutes ago, beer said:

fixed i change resolution to basic and popped up

 Glad you found a fix, and thanks for the update!

Hey Everyone - 

Aden servers are back online and you can login. For all the players who logged in with a character prior to the emergency maintenance, we'll be giving you x50 Grace Cookies that will be in your Character Warehouse as compensation for the unplanned downtime.

See in Aden!

47 minutes ago, vTune said:

Is not about the hours, it is about the lost deluxe pack and some NC coins... @Sunshines can we do something about this ? delete my account maybe and return back my NC coins + deluxe pack so i can join the GMT +1 server please ? 

You can try to reach out to Customer Support and see if they can help, but there's no guarantee that they can: https://support.lineage...

5 minutes ago, Kaina said:

I keep trying to log in but servers appear as Down every time. I read some players are playing. Am I the only one?

Servers are currently down for emergency maintenance: https://forums.lineage2.com/topic/22304-aden-server-emergency-maintenance-wednesday-august-11-2021/

Hey Everyone - 

Maintenance is being extended by 1 hour. We'll update this thread once servers are back online. Thanks for your patience.

6 minutes ago, vTune said:

@Sunshine how can we transfer to the other server ? is this possible please ? 

For Live, yes, but not for Aden. 

7 minutes ago, Josito said:

I tried but i cant enter the dungeon... it says that too many people are doing this...

We're looking into this right now.

Hello Adventurers,

Aden servers will be down for emergency maintenance to address a critical issue, and will be unavailable at 12:40 p.m. PDT (8:30 p.m GMT+2). Game servers will be unavailable for approximately 1 hour.

Thank you!

Hey All - 

This is certainly a conundrum. If you've already tried a redownload, and adjusted your graphics settings, and that didn't work,  we'll need you to submit a ticket to support with as much information as possible so they can figure it out: https://support.lineage2.com/

Lineage II, Lineage II Classic, and Lineage Aden are only available to North America, South America, and Oceania. Please be sure you're connected to the correct region. 

Heya @JohnnyRico (btw, love Starship Troopers  ) - We currently have 2 servers available for launch, and we're still preparing a 3rd server.

Hey Everyone - 

The servers are now live and your adventure awaits! 

For all of our new players, welcome! We have a new player guide that will help start you on your journey. Patch notes can be found here, and if you have any account or log in issues, please reach out to our Customer Support...

Hey All - 

Pending any unforeseen issues, Aden will launch at 9 AM PT: https://forums.lineage2.com/topic/22270-aden-server-launch-wednesday-august-11-2021